New Surface Pro 7 shutting down randomly

Anonymous
2020-02-11T05:44:13+00:00

I'm tired of all these issues now. At first, a few days ago, I was working on this laptop and it shut down randomly. I switched it on, but again it shut down randomly. In 20 minutes, this happened thrice. I tried something, and then it worked fine for a day. Then today again, it is happening. The diagnostic kit says there's nothing wrong. Please help.

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2020-03-26T09:13:16+00:00

    I am facing the same issue as well. Received my surface pro 7 last week and it has happened multiple times to a point where it has gotten very disruptive to my work. Do let us know if there are any fixes

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  2. Anonymous
    2020-03-26T11:14:58+00:00

    I found this solution elsewhere and posted it in another thread. I’ve had no problems for the last 2 weeks. 

    Disable the "Panel Self Refresh" option in the Intel Graphics Command Center:

    • "I've fixed it on my SP7 i5/8G/256G by installing the Intel Graphics Command Center from the Microsoft Store, opening it, going to System>Power>Panel Self Refresh and turning it off for both "On Battery" and "Plugged In"."

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  3. Anonymous
    2020-03-26T11:15:37+00:00

    I found this solution elsewhere and posted it in another thread. I’ve had no problems for the last 2 weeks. 

    Disable the "Panel Self Refresh" option in the Intel Graphics Command Center:

    • "I've fixed it on my SP7 i5/8G/256G by installing the Intel Graphics Command Center from the Microsoft Store, opening it, going to System>Power>Panel Self Refresh and turning it off for both "On Battery" and "Plugged In"."

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  4. Anonymous
    2020-03-30T18:51:05+00:00

    Hi All,

    I have the same problem, reached out to Microsoft. They asked me to do a bunch of stuff but nothing has helped...still waiting for a reply after submitting all that was requested.

    Nothing new for me to add which hasn't been stated in this thread.  Hope they find a solution quick.

    Thanks

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  5. Anonymous
    2020-03-30T19:00:46+00:00

    I did everything recommended but still had the same issues.  I have exchanged my Surface Pro 7 for a new one from Costco and hope this solves the issue.  I will keep everyone posted.

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