New Surface Pro 7 shutting down randomly

Anonymous
2020-02-11T05:44:13+00:00

I'm tired of all these issues now. At first, a few days ago, I was working on this laptop and it shut down randomly. I switched it on, but again it shut down randomly. In 20 minutes, this happened thrice. I tried something, and then it worked fine for a day. Then today again, it is happening. The diagnostic kit says there's nothing wrong. Please help.

Surface | Surface Pro | Display and screen

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  2. Anonymous
    2020-03-23T19:55:40+00:00

    Hello, ishikaagrawal.

    Thanks for performing the steps and I am truly sorry it didn't work. It is greatly appreciated that you noticed when the issue is not happening. I will add this information to raise to our team and we will update you as soon as we get word regarding this.

    Thanks for your time!

    Regards,

    Janette_Z 

    Any word on this? I just purchased a Surface Pro 7 without knowing about this issue and it's doing the same thing - shutting down randomly and frequently whenever it isn't plugged in.

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  3. Anonymous
    2020-03-24T17:42:48+00:00

    I have exactly the same problems with my Surface Pro 7. When running on battery, the screen starts to flicker. After that, the screen is dark but not off. It is so dark that you can only see with extremely bright backlight that something is still pictured. The Surface stops responding to input. This happens three to four times in 20 minutes.

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  4. Anonymous
    2020-03-25T23:43:49+00:00

    I had had mine only two days and as soon as you take it off 110 volts it shuts down with in 2-4 min with battery at 100 %.

    Now I have to spend hours removing programs to send back..   mine was a pro 7- I7 16 gb and 256 drive. is this only happening  on the

    I7's chip??

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  5. Anonymous
    2020-03-26T03:28:40+00:00

    I'm having exactly the same issue. Shuts down after ~30 seconds of being idle (even at 100% battery), but works perfectly normally when plugged in. Let's hope MS finds an answer...

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