New Surface Pro 7 shutting down randomly

I wanted to update that I monkeyed around with the sleep settings, and so far it seems to have helped with random shutdowns.  I tried "never" and the battery heated up and the system froze and wouldn't turn off.  I let the battery run out, and then all was fine.  I now have the sleep and screen settings at "1-hour" and the network setting at "never."  Battery doesn't last as long, and I may try reducing the 1-hour setting, but hasn't randomly shutdown since.  Fingers crossed.

Bro, this method you tried (runing out of battery once), how is it so far?

Yes this is exactly what I am doing as a temporary measure. Have been playing Spotify continuously on the background especially when I have to leave the Surface on Idle. I realised that this issue really sucks especially when I am working and have to leave my surface for a moment to take a phone call and it automatically shuts down after a minute or so. Hopefully Microsoft fixes this issue soon

My surface pro7 is 3 weeks old, and I am having the same random shut down problem. It also gets very warm . I have done all the updates, I have tried the forced shut down as recommended, and it is still happening.  Clearly this is a significant  problem, so when can we expect a fix? I am extremely disappointed and frustrated with this product and am ready to return it.

I've been working with Microsoft technicians for a while. They don't know what's going on. As usual, when a bug is found, they remain silent until they found a solution, if they found it. The fix will come in an update where  no announce will be made that the problem was fixed unless you read deep down in the documentation. I suggest you to return the surface. I'm stuck with mine since it is 2 years old.

no, i have an i5, and i am having the same issues.