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I'm tired of all these issues now. At first, a few days ago, I was working on this laptop and it shut down randomly. I switched it on, but again it shut down randomly. In 20 minutes, this happened thrice. I tried something, and then it worked fine for a day. Then today again, it is happening. The diagnostic kit says there's nothing wrong. Please help.
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I bought my surface pro 7 a few weeks ago. I am sooo frustrated. I can't let it sit idle for more than a minute and it shuts down. It doesn't matter if it's plugged in or not! HELP!! I bought it from Best Buy, and I live over 1 1/2 hours away from the closest one, and i threw the box away.... and with the covid 19, i can't be without a computer!
Just opened the box and within hrs it keeps shutting down. Model:i5, 8gb, 256,- will be sending back for immediate refund after reading these reviews. Guess l wont be investing in the stock either. Rubbish.
macbook here we come
EXACT SAME issue here, purchased pro 7 in FEB FOR 1000USD+ and it cant even handle the basics of a running device.!! Absolutely mortified I fell into this trap and i'm abroad so have no option to return it!!
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I found this solution elsewhere and posted it in another thread. I’ve had no problems for the last 2 weeks.
Disable the "Panel Self Refresh" option in the Intel Graphics Command Center:
- "I've fixed it on my SP7 i5/8G/256G by installing the Intel Graphics Command Center from the Microsoft Store, opening it, going to System>Power>Panel Self Refresh and turning it off for both "On Battery" and "Plugged In"."
I tried this and so far it works, my Surface Pro 7 hasn't shut down and hasn't overheated since I did this. You need to download the Intel Graphics Command Center from Microsoft store.
Thanks!
