New Surface Pro 7 shutting down randomly

Anonymous
2020-02-11T05:44:13+00:00

I'm tired of all these issues now. At first, a few days ago, I was working on this laptop and it shut down randomly. I switched it on, but again it shut down randomly. In 20 minutes, this happened thrice. I tried something, and then it worked fine for a day. Then today again, it is happening. The diagnostic kit says there's nothing wrong. Please help.

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2020-04-16T02:23:27+00:00

    I've fixed it on my SP7 i5/8G/256G by installing the Intel Graphics Command

    Center from the Microsoft Store, opening it, going to System>Power>Panel Self

    Refresh and turning it off for both "On Battery" and "Plugged In"."

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  2. Anonymous
    2020-04-16T02:21:03+00:00

    This seems to have worked for me...for now. But I'm still waiting for Microsoft to comment. Why put us through this nonsense??

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  3. Anonymous
    2020-04-14T22:35:29+00:00
    • Windows 10 18363.778
    • Approx 1-2 months ago
    • No change to the device ( This is a Surface Pro 5th Generation)
    • Surface Dock
    • Suddenly, when running in batteries, without any further notification, the Surface power off and, even though the battery is not drained ( even with 30% of battery level), the only way to power on is using the original outlet power,
    • No specific task doing when it powers off but it never is before one hour of operation
    • I am always connected, so I can´t tell you if it will happen when I am not.
    • Only on battery
    • The shut down happens, but it own and, as told before, there is no way to power on with the Dock. Only with the original outlet
    • power

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  4. Anonymous
    2020-04-14T04:07:02+00:00

    On the very first day I bought pro 7, it started to shut down randomly. so I contacted the supplier and switched for a new one. However, on the very first day my new pro 7 arrived which was yesterday, the same trouble occurred. It suddenly becomes glaring and then goes black. I really hope Microsoft could work out this problem.

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  5. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2020-04-08T09:54:35+00:00

    Microsoft has acknowledged the issue, but no info on when or if a fix will be
    available. See
    https://answers.microsoft.com/message/2488483a-efa2-4237-8605-423c0ddacc4c?threadId=070429f1-ad5e-48eb-acaa-6daca59739b0
    However, here is a temporary work around from another customer that seems to
    resolve the issue for many others:

    "
    I've fixed it on my SP7 i5/8G/256G by installing the Intel Graphics CommandCenter from the Microsoft Store, opening it, going to System>Power>Panel SelfRefresh and turning it off for both "On Battery" and "Plugged In"."

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