New Surface Pro 7 shutting down randomly

Anonymous
2020-02-11T05:44:13+00:00

I'm tired of all these issues now. At first, a few days ago, I was working on this laptop and it shut down randomly. I switched it on, but again it shut down randomly. In 20 minutes, this happened thrice. I tried something, and then it worked fine for a day. Then today again, it is happening. The diagnostic kit says there's nothing wrong. Please help.

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

156 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2022-01-23T04:43:31+00:00

    I have the same problem. I bought a surface pro 7 i7 this week and it randomly shuts off all the time. I went through all the windows updates and it says it's up to date. I tried the Intel panel control thing fix, but I don't know what else to try.

    Windows 10 version 21H1 build 19043.1466

    Was this answer helpful?

    0 comments
  2. Anonymous
    2022-01-21T01:28:13+00:00

    There is a fix. Go to the Windows Store app, download Intel Graphics Command Center.

    Open it.

    Click on the "4 squares" setting on the left side. (just above the question mark)

    Go to "power" tab - across the top

    Turn off Panel Self Refresh, (and I also turned off Display Power Savings)

    Restart the computer

    This fixed ours.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2022-01-08T16:22:34+00:00

    I’m having the same issue with my Microsoft pro 7. If my laptop is idle for longer than 5 seconds, it will shut off. I would like to resolve this issue before Jan 24 when my semester starts. I can’t afford to have this problem during my studies.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-11-29T18:56:00+00:00

    crazy how i see this is a common issue amongst other users. I honestly thought I was the only one and because I work from my laptop I haven't gotten the problem checked out. Now I will thank you guys

    Was this answer helpful?

    0 comments
  5. Anonymous
    2021-11-03T17:41:54+00:00

    Thank you for sharing this! I have been fighting this and have tried everything to no avail, but this seems to have worked. It hasn't turned off in over an hour now!

    Was this answer helpful?

    0 comments