New Surface Pro 7 shutting down randomly

Anonymous
2020-02-11T05:44:13+00:00

I'm tired of all these issues now. At first, a few days ago, I was working on this laptop and it shut down randomly. I switched it on, but again it shut down randomly. In 20 minutes, this happened thrice. I tried something, and then it worked fine for a day. Then today again, it is happening. The diagnostic kit says there's nothing wrong. Please help.

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2020-05-21T14:53:24+00:00

    I've fixed it on my SP7 i7/16G/512G by installing the Intel Graphics Command

    available. See

    https://answers.microsoft.com/en-us/surface/forum/surfpro7-surfdrivers/surface-pro-7-shutting-down-randomly/070429f1-ad5e-48eb-acaa-6daca59739b0?messageId=2488483a-efa2-4237-8605-423c0ddacc4c

    However, here is a temporary work around from another customer that seems to

    resolve the issue for many others

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  2. Anonymous
    2020-05-21T13:12:46+00:00

    Have the same model and having It for less than 24 Hours was experiencing random shutdowns. I tried this solution and so far it is has solved the issue and it has stayed on in idle.

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  3. Anonymous
    2020-05-21T12:40:17+00:00

    I bought my Surface Pro 2 weeks ago. It worked fine until about a week ago. Now it shuts down in about 1-2 minutes and then it will not turn back on. I called Microsoft they installed all brand new updates and it continues to do the same thing. I am extremely upset! This is an expensive computer and it should work! If this is not fixed I will return to the computerAnd by Mac! This is absolutely the worst computer I have ever bought!

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  4. Anonymous
    2020-05-10T17:45:01+00:00

    I am glad you said that because I couldn't find that!

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  5. Anonymous
    2020-05-10T17:34:57+00:00

    It's still there for me. It's under Power tab.

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