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I'm tired of all these issues now. At first, a few days ago, I was working on this laptop and it shut down randomly. I switched it on, but again it shut down randomly. In 20 minutes, this happened thrice. I tried something, and then it worked fine for a day. Then today again, it is happening. The diagnostic kit says there's nothing wrong. Please help.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Not yet some times I get a blue screen with a sad face. Some others just froze and make a strange noice. I was told these machines do not supporr windows profesional, is my last resouce to downdrade the system to home edition but will not work in my office
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I'm tired of all these issues now. At first, a few days ago, I was working on this laptop and it shut down randomly. I switched it on, but again it shut down randomly. In 20 minutes, this happened thrice. I tried something, and then it worked fine for a day. Then today again, it is happening. The diagnostic kit says there's nothing wrong. Please help.
@ishikaagrawal Did u get any solution from Microsoft. M facing the same issue from last 2 months and already hv flag this issue over phone support ,suring remote access bu them sudden shut down took place but Microsoft nor goving solution neither replying
The second set of steps where you open up the system file checker fixed my issue. My surface pro 7 kept randomly shutting down and glitching out when I tried to reboot it. After doing these steps I found corrupted files that the diagnostic test and all the security checks couldn't find. The system automatically repaired them and my laptop and it's now running perfectly! Definitely felt like a hacker though, got a little confusing but Microsoft had it layed out step by step for me.
I have the same problem sennce the last few updates ago i am wainting for the 2004 update. There is no option but to give a hard reset keep pushing the restart button for 10 seconds☹️
On our Surface Pro 7's we have finally found what was (one of many factors) causing the random shutdowns.
We run Trend Micro "Worry Free Business Edition" (haha) ... Turns out, running Windows 10 build 2004 with Trend causes the random shutdowns when sleeping. remove Trend, SP7 is perfect.
Has been given back to Trend to sort out but for the time being, we are no longer using Trend.
