Can't start Dragon Age 2 from MS Surface Studio - virtual environment error

Anonymous
2019-10-03T14:26:02+00:00

I'm getting an error when trying to start Dragon Age 2 (installed via Origin) from my desktop. I get a pop-up telling me the program won't run from a virtual environment. I'm not using one. 

I've seen other threads about this indicating that a version of Origin designed for MS Surface is needed but I can't find it anywhere. Can you help me find it? 

Thanks

Jim

Surface | Surface Studio | Install and update

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  1. Anonymous
    2019-10-07T17:55:56+00:00

    Then it is not optimized for the machine (for some reason or another).  There are a few others that also had issues with Origin which is mainly an online menu that catalogs and downloads the games you buy with them (I had Command & Conquer Generals but never played it on a Surface).

    See if you can find a "Contact Us" on their web site and send them an email and describe the problem you are having.

    The instructions that Entegy give may or may not work but you can give it a try.

    I tried a repair install and after a few video resolution adjustments it works fine. Laggy during normal game play, but works.

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  2. Anonymous
    2019-10-06T23:04:31+00:00

    Then it is not optimized for the machine (for some reason or another).  There are a few others that also had issues with Origin which is mainly an online menu that catalogs and downloads the games you buy with them (I had Command & Conquer Generals but never played it on a Surface).

    See if you can find a "Contact Us" on their web site and send them an email and describe the problem you are having.

    The instructions that Entegy give may or may not work but you can give it a try.

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  3. Anonymous
    2019-10-06T22:09:17+00:00

    Hyper-V is already disabled and I’m getting the same error.

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  4. Anonymous
    2019-10-03T16:55:30+00:00

    Since you do not use virtualization, right click on the "Menu" on in the search box on the left side, type in "Windows features" (without quotes) and look for "turning features on or off".  When you do that, on the right side panel will list all of the features for Windows and look for "Hyper V" and turn it off.

    After doing that, reboot the machine and try the game again.

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  5. btbt 11,841 Reputation points
    2019-10-03T16:54:32+00:00

    There is no special version of Origin for Surface devices. Surfaces run Windows like any other computer with no special edition.

    You likely have Hyper-V turned on. Check whether Hyper-V is on, and turn it off if you don't need it. You likely don't.

    https://techcommunity.microsoft.com/t5/ITOps-Talk-Blog/Step-By-Step-Enabling-Hyper-V-for-use-on-Windows-10/ba-p/267945

    Go to the guide above, skip to Step 2: Installing Hyper-V, and follow substeps 3, 4, and 5. Instead of enabling Hyper-V, disable it instead.

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