sound keeps muting

Anonymous
2012-10-27T20:47:09+00:00

I was listening to a song on the tablet and then went back to the start page to do something else and all of a sudden I thought my song stopped playing but it hadn't. The sound muted itself.

Then I set up the tablet so I could view my facebook pictures on the tablet. As I was looking at them, I noticed it also showed some videos I uploaded to facebook so I wanted to see what they looked like on the tablet but there was no sound. I thought it was because they were from facebook but I checked the speaker and noticed the sound got muted again.

Why does this happen and is it suppose to happen?

Surface | Other

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Anonymous
2013-03-22T15:48:21+00:00

Hello all.

I’d like to update you on this issue regarding random muting of Surface.   After further investigation, it is recommended that you connect your Touch Cover and ensure any and all updates have been installed to Surface.  

My apologies for any confusion or troubles this has caused. Please let us know if you have any further questions.

Kindest Regards.

To check for updates:

  1. Open PC Settings, by swiping in from right edge (or, if using a mouse, point to upper-right corner of screen)
  2. Tap or click Settings
  3. Tap or click Change PC settings
  4. Under PC settings, tap or click Windows Update
  5. Tap or click Check for Updates

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Anonymous
2012-11-07T22:23:52+00:00

Greetings everyone,

Regarding the issue of having the sound mute randomly, and in TH IT's case, unmute, please get in touch with the Surface Technical Support to exchange the Touch / Type Cover. We're still investigating the issue, however it appears that the cover may be the issue.

You can do the exchange yourself here: http://myservice.surface.com or by contacting our Technical support team here: http://www.microsoft.com/surface/support/contact-us/.

Please let us know if the exchanged Touch Cover / Type Cover resolves the issue for you.

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  1. Anonymous
    2012-12-04T16:34:43+00:00

    Hi guys I found a fix at my end it seems.  I've been having a few issues with my surface of late muting so I sent my touch cover off and got a replacement.

     

    Upon its return I still had the muting issue. So after some testing I realized it only mute when I had it on my lap or on a none sturdy surface ie footstool/bed.

     

    I seemed to fix the issue by going to control panel/system/device manger and uninstalling the sensor software. I then tested in all conditions upside down on the floor on the wall lol, and not a single mute. I left it like this for a day then reinstalled my sensor and all good for the last two days listen to music whilst typing word documents and browsing the internet.

     

    let me know if this helps.

    Hi, I'm a little noob wrt installing drivers.  Could you clarify how you reinstalled the sensor drivers?  And whether you meant both the HID and the Orientation sensor or just one of them.  The only 2 ways I know of currently have been by connecting a device and Windows goes looking, or running an installer.

    On a slightly different note, I was starting to suspect some twisting of the cover at the "hinge" next to the connector causing the mute but have not been able to reproduce it readily.

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  2. Anonymous
    2012-12-05T13:01:25+00:00

    I had mine exchanged 10 days ago and it hasn't muted since.

    I was dubious about the cause being the touch cover but changing it defiantly fixed it for me.

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  3. Anonymous
    2012-12-19T16:45:17+00:00

    Greetings everyone,

    Regarding the issue of having the sound mute randomly, and in TH IT's case, unmute, please get in touch with the Surface Technical Support to exchange the Touch / Type Cover. We're still investigating the issue, however it appears that the cover may be the issue.

    You can do the exchange yourself here: http://myservice.surface.com or by contacting our Technical support team here: http://www.microsoft.com/surface/support/contact-us/.

    Please let us know if the exchanged Touch Cover / Type Cover resolves the issue for you.

    Thanks for this post. However, it would seem that this problem may not be related to the touch cover or there may be multiple causes based on the replies here.

    Mine is a Surface RT 32GB. I just got it brand new a week ago. I don't know how to find the type cover model number however.

    I found another thread where the guy disabled the HID device that allows the volume and play/pause keyboard controls to work.

    You do it in Computer Management -> Device Manager -> Human Interface Devices -> HID-compliant consumer control device. Double-click the SECOND one to view its properties, pick the Driver tab and then click disable and say yes to the resulting dialog box. It will simply disable the four keys for Volume and Play/Pause.

    It's working for me so far. I'll keep it like this until an official solid fix is found.

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