sound keeps muting

Anonymous
2012-10-27T20:47:09+00:00

I was listening to a song on the tablet and then went back to the start page to do something else and all of a sudden I thought my song stopped playing but it hadn't. The sound muted itself.

Then I set up the tablet so I could view my facebook pictures on the tablet. As I was looking at them, I noticed it also showed some videos I uploaded to facebook so I wanted to see what they looked like on the tablet but there was no sound. I thought it was because they were from facebook but I checked the speaker and noticed the sound got muted again.

Why does this happen and is it suppose to happen?

Surface | Other

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Anonymous
2013-03-22T15:48:21+00:00

Hello all.

I’d like to update you on this issue regarding random muting of Surface.   After further investigation, it is recommended that you connect your Touch Cover and ensure any and all updates have been installed to Surface.  

My apologies for any confusion or troubles this has caused. Please let us know if you have any further questions.

Kindest Regards.

To check for updates:

  1. Open PC Settings, by swiping in from right edge (or, if using a mouse, point to upper-right corner of screen)
  2. Tap or click Settings
  3. Tap or click Change PC settings
  4. Under PC settings, tap or click Windows Update
  5. Tap or click Check for Updates

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Anonymous
2012-11-07T22:23:52+00:00

Greetings everyone,

Regarding the issue of having the sound mute randomly, and in TH IT's case, unmute, please get in touch with the Surface Technical Support to exchange the Touch / Type Cover. We're still investigating the issue, however it appears that the cover may be the issue.

You can do the exchange yourself here: http://myservice.surface.com or by contacting our Technical support team here: http://www.microsoft.com/surface/support/contact-us/.

Please let us know if the exchanged Touch Cover / Type Cover resolves the issue for you.

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  1. Anonymous
    2012-11-08T12:45:37+00:00

    I'd hold off on both resetting and or sending it back to them. I agree with the posts that resetting isn't an option and the guys that are disabling the driver seem to be having luck on that end. Unless you simply don't like your surface I'd just hold tight and wait for an update and write these quarks off as early adopter syndrome.

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  2. Anonymous
    2012-11-08T14:01:04+00:00

    Thanks!

    The link http://www.microsoft.com/surface/support/contact-us/ is not working in Canada. Also, where would I find the serial number for my Surface device (in order to register)?

    thanks,

    J

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  3. Anonymous
    2012-11-08T17:02:37+00:00

    Hello everyone,

    An update to the Music app was released today and is being rolled out across all regions. The update was meant to fix an issue of having Music stop playing when the screen dimmed / turned off.

    If anyone has experienced the issue, please do the following to get the update and let us know if the issue has been resolved:

    My surface still pauses when the screen is dimmed / turned off. While the screen is off, the music stutters on and off until I touch the screen and make it light up again.

    These bugs and the issue with storing media files on the MicroSD card have made Surface useless as a media device. I hope they are resolved quickly.

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