sound keeps muting

Anonymous
2012-10-27T20:47:09+00:00

I was listening to a song on the tablet and then went back to the start page to do something else and all of a sudden I thought my song stopped playing but it hadn't. The sound muted itself.

Then I set up the tablet so I could view my facebook pictures on the tablet. As I was looking at them, I noticed it also showed some videos I uploaded to facebook so I wanted to see what they looked like on the tablet but there was no sound. I thought it was because they were from facebook but I checked the speaker and noticed the sound got muted again.

Why does this happen and is it suppose to happen?

Surface | Other

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Anonymous
2013-03-22T15:48:21+00:00

Hello all.

I’d like to update you on this issue regarding random muting of Surface.   After further investigation, it is recommended that you connect your Touch Cover and ensure any and all updates have been installed to Surface.  

My apologies for any confusion or troubles this has caused. Please let us know if you have any further questions.

Kindest Regards.

To check for updates:

  1. Open PC Settings, by swiping in from right edge (or, if using a mouse, point to upper-right corner of screen)
  2. Tap or click Settings
  3. Tap or click Change PC settings
  4. Under PC settings, tap or click Windows Update
  5. Tap or click Check for Updates

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Anonymous
2012-11-07T22:23:52+00:00

Greetings everyone,

Regarding the issue of having the sound mute randomly, and in TH IT's case, unmute, please get in touch with the Surface Technical Support to exchange the Touch / Type Cover. We're still investigating the issue, however it appears that the cover may be the issue.

You can do the exchange yourself here: http://myservice.surface.com or by contacting our Technical support team here: http://www.microsoft.com/surface/support/contact-us/.

Please let us know if the exchanged Touch Cover / Type Cover resolves the issue for you.

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  1. Anonymous
    2012-11-06T14:37:25+00:00

    FWIW, I don't think this has anything to do with the top left of the screen.  I keep my Surface on a flat desk, with the touch cover open, the kickstand up, and I can't say I NEVER touch the Surface but it's rare.  I think the problem is some combination of touch cover electrical connection and software fubar.  I only touch the touch cover and I get these random "mutes" constantly -- I just can't reproduce them at will.

    HTH,

    Lon

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  2. Anonymous
    2012-11-06T14:07:29+00:00

    I like where your head's at. I was wondering if that would help. Please do report back after you've had some time to test it out. I'm still confused as I can't narrow mine down to a specific occurrence. It's definitely when the keyboard is attached and maybe when my hand is near the top left of the screen but I've had a hand full of times where i'm not even close to the device.

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  3. Anonymous
    2012-11-06T09:35:07+00:00

    I have found a workaround that must be used at your own risk as I don't fully understand any other repercussions of this process. Also, being an intermittent fault I have not fully tested to see if this does indeed completely solve the problem. I shall report back if it doesn’t work and is a waste of time.

    If you are happy / confident to test it, try disabling the keyboard Mute, Volume and Play/Pause buttons. It does not affect the side volume control. Once these keys are disabled you will need to use the side hardware volume control (turn down to 0) or software audio controls to mute.

    Disable these four buttons by using “Device Manager”, expand “Human Interface Devices” and disable the second “HID-compliant consumer control device” in the list. There are two devices with the same name in the list and you will not be locked out if you choose the wrong one but the aim is to stop just the audio touch cover keys from working. This device remains disabled if you remove / reconnect the touch cover.

    If you do not understand what "Device Manager" does or do not know how to access it, then I would recommend that you do not change any settings in there. I would hate to be the person who gives advice that then screws up everyones brand new tablet.

    If you try this please report back to the forum any results. Obviously this is not a fix and we all still await Microsoft to release an update or hardware replacement.

    Steve

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