sound keeps muting

Anonymous
2012-10-27T20:47:09+00:00

I was listening to a song on the tablet and then went back to the start page to do something else and all of a sudden I thought my song stopped playing but it hadn't. The sound muted itself.

Then I set up the tablet so I could view my facebook pictures on the tablet. As I was looking at them, I noticed it also showed some videos I uploaded to facebook so I wanted to see what they looked like on the tablet but there was no sound. I thought it was because they were from facebook but I checked the speaker and noticed the sound got muted again.

Why does this happen and is it suppose to happen?

Surface | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-03-22T15:48:21+00:00

Hello all.

I’d like to update you on this issue regarding random muting of Surface.   After further investigation, it is recommended that you connect your Touch Cover and ensure any and all updates have been installed to Surface.  

My apologies for any confusion or troubles this has caused. Please let us know if you have any further questions.

Kindest Regards.

To check for updates:

  1. Open PC Settings, by swiping in from right edge (or, if using a mouse, point to upper-right corner of screen)
  2. Tap or click Settings
  3. Tap or click Change PC settings
  4. Under PC settings, tap or click Windows Update
  5. Tap or click Check for Updates

Was this answer helpful?

10+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2012-11-07T22:23:52+00:00

Greetings everyone,

Regarding the issue of having the sound mute randomly, and in TH IT's case, unmute, please get in touch with the Surface Technical Support to exchange the Touch / Type Cover. We're still investigating the issue, however it appears that the cover may be the issue.

You can do the exchange yourself here: http://myservice.surface.com or by contacting our Technical support team here: http://www.microsoft.com/surface/support/contact-us/.

Please let us know if the exchanged Touch Cover / Type Cover resolves the issue for you.

Was this answer helpful?

7 people found this answer helpful.
0 comments

194 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2012-11-13T06:45:15+00:00

    To add: I can pretty consistently repro this. It muted whenever my Surface dims then locks, whether touch cover is attached or not (and whether it auto locks or I manually lock). The music also skips when I unlock the Surface, just as volume returns.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2012-11-12T04:27:28+00:00

    I was listening to a song on the tablet and then went back to the start page to do something else and all of a sudden I thought my song stopped playing but it hadn't. The sound muted itself.

    Then I set up the tablet so I could view my facebook pictures on the tablet. As I was looking at them, I noticed it also showed some videos I uploaded to facebook so I wanted to see what they looked like on the tablet but there was no sound. I thought it was because they were from facebook but I checked the speaker and noticed the sound got muted again.

    Why does this happen and is it suppose to happen?

    Same thing is happening to me and I've only had my tablet for a week

    Was this answer helpful?

    0 comments
  3. Anonymous
    2012-11-11T20:50:43+00:00

    Hi,

    I would really like to get in contact with the support, but there is no way to even get to an email form or telephone number on the support site!

    I am in the de-de locale and I can select the issue, but then the page gives me a couple of links but no contact information at all.

    Is there another way to contact the Surface support until this is fixed?

    Thanks!

    Was this answer helpful?

    0 comments