sound keeps muting

Anonymous
2012-10-27T20:47:09+00:00

I was listening to a song on the tablet and then went back to the start page to do something else and all of a sudden I thought my song stopped playing but it hadn't. The sound muted itself.

Then I set up the tablet so I could view my facebook pictures on the tablet. As I was looking at them, I noticed it also showed some videos I uploaded to facebook so I wanted to see what they looked like on the tablet but there was no sound. I thought it was because they were from facebook but I checked the speaker and noticed the sound got muted again.

Why does this happen and is it suppose to happen?

Surface | Other

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Anonymous
2013-03-22T15:48:21+00:00

Hello all.

I’d like to update you on this issue regarding random muting of Surface.   After further investigation, it is recommended that you connect your Touch Cover and ensure any and all updates have been installed to Surface.  

My apologies for any confusion or troubles this has caused. Please let us know if you have any further questions.

Kindest Regards.

To check for updates:

  1. Open PC Settings, by swiping in from right edge (or, if using a mouse, point to upper-right corner of screen)
  2. Tap or click Settings
  3. Tap or click Change PC settings
  4. Under PC settings, tap or click Windows Update
  5. Tap or click Check for Updates

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Anonymous
2012-11-07T22:23:52+00:00

Greetings everyone,

Regarding the issue of having the sound mute randomly, and in TH IT's case, unmute, please get in touch with the Surface Technical Support to exchange the Touch / Type Cover. We're still investigating the issue, however it appears that the cover may be the issue.

You can do the exchange yourself here: http://myservice.surface.com or by contacting our Technical support team here: http://www.microsoft.com/surface/support/contact-us/.

Please let us know if the exchanged Touch Cover / Type Cover resolves the issue for you.

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  1. Anonymous
    2012-11-15T04:04:20+00:00

    I am also having the same issue with my Surface 32GB.  I have the cyan touch cover and it happens when I go to sleep mode or sometimes when I remove the touchcover from the surface.  Today I borrowed a friends touchcover to see if I could replicate the issue.  I was able to replicate it.  He has the black touchcover and got it on launch day.  My friend told me that he has never had this issue on his surface.  I'm starting to think it might an actual issue with the surface instead of the touch cover. 

    Has anybody replaced the touchcover and have the issue go away?

    Thanks,

    Aaron

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  2. Anonymous
    2012-11-14T13:46:03+00:00

    Unfortunately, I can confirm. In fact, it muted about 3 minutes after the complete update. I was so hopeful when I woke up to that notification but alas we're back to the drawing board. I'm still convinced it's keyboard related, but there's no point in exchanging if they're still selling that specific batch.

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  3. Anonymous
    2012-11-14T07:42:31+00:00

    Following several updates including a firmware update - the issue with muting audio is not resolved as it has just muted on me.

    Resorting back to disabled driver.

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