sound keeps muting

Anonymous
2012-10-27T20:47:09+00:00

I was listening to a song on the tablet and then went back to the start page to do something else and all of a sudden I thought my song stopped playing but it hadn't. The sound muted itself.

Then I set up the tablet so I could view my facebook pictures on the tablet. As I was looking at them, I noticed it also showed some videos I uploaded to facebook so I wanted to see what they looked like on the tablet but there was no sound. I thought it was because they were from facebook but I checked the speaker and noticed the sound got muted again.

Why does this happen and is it suppose to happen?

Surface | Other

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Anonymous
2013-03-22T15:48:21+00:00

Hello all.

I’d like to update you on this issue regarding random muting of Surface.   After further investigation, it is recommended that you connect your Touch Cover and ensure any and all updates have been installed to Surface.  

My apologies for any confusion or troubles this has caused. Please let us know if you have any further questions.

Kindest Regards.

To check for updates:

  1. Open PC Settings, by swiping in from right edge (or, if using a mouse, point to upper-right corner of screen)
  2. Tap or click Settings
  3. Tap or click Change PC settings
  4. Under PC settings, tap or click Windows Update
  5. Tap or click Check for Updates

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Anonymous
2012-11-07T22:23:52+00:00

Greetings everyone,

Regarding the issue of having the sound mute randomly, and in TH IT's case, unmute, please get in touch with the Surface Technical Support to exchange the Touch / Type Cover. We're still investigating the issue, however it appears that the cover may be the issue.

You can do the exchange yourself here: http://myservice.surface.com or by contacting our Technical support team here: http://www.microsoft.com/surface/support/contact-us/.

Please let us know if the exchanged Touch Cover / Type Cover resolves the issue for you.

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  1. Anonymous
    2013-01-20T19:59:48+00:00

    This isn't the most annoying bug in the world but I certainly would have expected it to have been fixed in firmware or software by now. I've had mine for 3 months and it's done it since day one.

    For me it doesn't seem to be affected by motion. Most typically I see the issue when I move from using the touchscreen to the touch keyboard or vice versa. Never seems to happen when the touch keyboard is folded back.

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  2. Anonymous
    2013-01-18T21:02:02+00:00

    Thanks for your reply.  I'll see if anyone else replies.  If necessary will go for an exchange.

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  3. Anonymous
    2013-01-18T20:46:01+00:00

    somehow it no longer happens since my last post. and my exchanged Touch Cover has lasted longer than the bundled one already. I suggest you go for an exchange within the warranty period, then when you register it you will see the warranty period restarts.

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