sound keeps muting

Anonymous
2012-10-27T20:47:09+00:00

I was listening to a song on the tablet and then went back to the start page to do something else and all of a sudden I thought my song stopped playing but it hadn't. The sound muted itself.

Then I set up the tablet so I could view my facebook pictures on the tablet. As I was looking at them, I noticed it also showed some videos I uploaded to facebook so I wanted to see what they looked like on the tablet but there was no sound. I thought it was because they were from facebook but I checked the speaker and noticed the sound got muted again.

Why does this happen and is it suppose to happen?

Surface | Other

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Anonymous
2013-03-22T15:48:21+00:00

Hello all.

I’d like to update you on this issue regarding random muting of Surface.   After further investigation, it is recommended that you connect your Touch Cover and ensure any and all updates have been installed to Surface.  

My apologies for any confusion or troubles this has caused. Please let us know if you have any further questions.

Kindest Regards.

To check for updates:

  1. Open PC Settings, by swiping in from right edge (or, if using a mouse, point to upper-right corner of screen)
  2. Tap or click Settings
  3. Tap or click Change PC settings
  4. Under PC settings, tap or click Windows Update
  5. Tap or click Check for Updates

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Anonymous
2012-11-07T22:23:52+00:00

Greetings everyone,

Regarding the issue of having the sound mute randomly, and in TH IT's case, unmute, please get in touch with the Surface Technical Support to exchange the Touch / Type Cover. We're still investigating the issue, however it appears that the cover may be the issue.

You can do the exchange yourself here: http://myservice.surface.com or by contacting our Technical support team here: http://www.microsoft.com/surface/support/contact-us/.

Please let us know if the exchanged Touch Cover / Type Cover resolves the issue for you.

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  1. Anonymous
    2014-05-24T11:15:08+00:00

    Hello,

    Im not shure your problem is fixed but i had the same problem on surface pro2 64G. I dit a swap from my touch cover and my surface. Wel nothing helped until i figured out the auto mute started wen i instaled an update

    KB2955164: Update voor Windows 8.1 voor x64-systemen this update is optional. i removed it from my surface and now i didend had a mute anymore since the remove of it.

    So to all that got the problem try to look if you got the update instaled and wen it is try delete it. I hope this wil help you guys

    Greets Johan

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  2. Anonymous
    2013-12-30T22:44:08+00:00

    I just had this same problem.  As a gamer, I was pissed that I couldn't play games and music at the same time but I solved the problem.

    VERY EASY FIX

    Step 1: Right CLICK on the speakers icon in the bottom right hand corner of Desktop. 

    Step 2: Open the "sounds" bar

    Step 3:  Once the sound bar is open click the communications tab.

    *The settings are usually set to mute other sound devices by 80 percent.

    We don't want that.

    Step 4:  After you click the communications tab select the "Do nothing" when mixing multiple sounds.  It should enable you to play and listen simultaneously.

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  3. Anonymous
    2013-11-29T07:28:51+00:00

    I have the same issue on Surface Pro 2, using Touch keyboard type 1. The sounds mute.

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