Same problem. Keep getting the message "sensor dirty", please clean?
Surface Duo - Fingerprint reader not working
Any idea how to get the fingerprint reader working? Out the box the fingerprint sensor below the power button is not registering fingerprints. Perhaps the sensor is a dud. I tried restarting...powering down...powering up...nothing seems to work.
Surface | Surface Duo | Install and update
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19 answers
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Anonymous
2020-09-12T00:32:23+00:00 -
Anonymous
2020-09-12T16:25:26+00:00 I don't even have the fingerprint option in settings. Also doesn't give me the option to enroll during set-up.
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Anonymous
2020-09-14T08:38:04+00:00 Any idea how to get the fingerprint reader working? Out the box the fingerprint sensor below the power button is not registering fingerprints. Perhaps the sensor is a dud. I tried restarting...powering down...powering up...nothing seems to work.
Here's what I did to get the fingerprint reader to work:
- at first I tried using my left thumb assuming I could press the reader and open the Duo in the same motion. That didn't work.
- so I switch to my right thumb for the reader and using my left hand to open the device.
- by the way you do NOT need to perform the open/finger press at the same time. You can open the device and then press your finger.
- When setting up your finger print press on the sensor, you should feel a small vibration, then remove your finger. Press again, vibration, remove and repeat. The object here is to move your finger a little each time you press. The Duo is attempting to build a copy of your print. Watch the display it will give you feed back as the press and repeat process takes place.
- When I was given the "sensor dirty" error, I just rubbed the sensor with my finger a little and continued the press and repeat process until finished.
- In settings, the fingerprint setup is in the Security section if you need to repeat the setup process.
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Anonymous
2020-09-27T03:31:17+00:00 My fingerprint reader stop working after about 6 days. I got it working after turning off Gestures in setting and going to 3 button setup. It's been week now with no issures so far.
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Anonymous
2020-09-30T14:41:46+00:00 Mine has stopped working after two weeks. Used the pin for a while. It worked fine the first two weeks and has been inconsistent the past two days and now does not register at all. - Update: a power off brought it back. You have to use the pin after a power off, but after that it is now reading my fingerprint(s) very well.