Surface Duo 2 Camera Zoom Settings Issue

Anonymous
2023-04-17T14:06:56+00:00

Hi,

For some reason, when I open the camera app for my Surface Duo 2, I no longer have the three settings for zooming...0.5x 1.0x and 2.0x. It only has 1x and 2x now.

What can I do? I have tried clearing the cache and clearing the data. I cannot uninstall/install the camera app.

Thanks for your help,

R :)

Surface | Surface Duo | Sound and camera

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  1. Anonymous
    2023-06-24T02:08:26+00:00

    John,

    Thank you for this help, and I apologize for the long wait. A few days after the camera quit, my phone's battery went down to zero. After I powered it back it, the camera stopped working.

    Just today, though, the camera quit working. I suppose I will do a return/replacement request.

    Thank you so much,

    R :0

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  2. Anonymous
    2023-04-27T19:03:05+00:00

    Hello ReginaldW050877,

    Can you please enter safe mode on the device and see if the issue is still present in that mode?

    Instructions to enter safe mode:<br><ol><li><p data-prewrap="true">Press and hold the power button until the "Power menu" appears</p></li><li><p data-prewrap="true">Press and hold on the "Restart" and a pop-up should appear to reboot to safe mode.</p></li><li><p data-prewrap="true">Press 'OK' and your device will reboot into safe mode.</p></li><li><p data-prewrap="true">You can verify you are in safe mode by seeing the "Safe mode" watermark in the lower-left of the screen.</p></li><li><p data-prewrap="true">In order to get back into normal boot mode, simply restart the device by either clicking 'Restart' in the power menu or by shutting down and rebooting.</p></li></ol>

    If the same thing happens there, then one of the Cameras may have failed and you device would need to be replaced to regain this function

    Thanks,

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