Surface Duo fingerprint security option now missing

Anonymous
2021-08-30T16:01:29+00:00

The fingerprint reader of my Duo suddenly stopped working. I noticed that the fingerprint option in settings\security is not showing up anymore.

Phone has the latest update.

Any suggestions on how to fix this?

Not willing to try to reset to factory settings given how much time it takes to reconfigure the phone.

Thanks

Surface | Surface Duo | Safety and security

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

11 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2021-09-06T15:07:07+00:00

    I had this same problem and I think it, for me, it was due to moisture. Let me explain...

    I just got back from a bike ride and I was very sweaty. I got a phone call and after there was sweat around the ear speaker where I was listening on the call. Shortly after that I got the message saying the fingerprint sensor was not available. Shortly after, it was no longer in the settings.

    Fix that worked for me...

    I put the phone in a sealed bag with rice for a few hours and it corrected the issue.

    So, if you bring your phone in the bathroom when you shower, this could be your issue.

    I hope this helps

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments