Headphone jack not working

Anonymous
2018-08-08T00:05:57+00:00

I've had a Microsoft Surface Book for about 5 Months and all of a sudden my headphones stopped working; meaning no sound whatsoever through my headphones while plugged in. doesn't matter what headphones i plug in the Audio devices control panel says there't nothing plugged in. my best guess is that its a hardware problem but i don't understand why or know what i can do about it. is there even a troubleshooter for this type of problem?

Surface | Surface Book | Sound and camera

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  1. Anonymous
    2018-08-08T00:26:44+00:00

    Hi,

    Try running the Diagnostic toolkit to see if that can resolve the sound problem.

    https://support.microsoft.com/en-ca/help/403723...

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  2. Anonymous
    2018-08-08T00:45:26+00:00

    Also there are a few more troubleshooting steps available

    https://support.microsoft.com/en-us/help/402347...

    Hope this helps. Let me know

    Linnell

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  3. Anonymous
    2018-08-08T02:24:11+00:00

    this toolkit only tells me that there "might be a problem with my pc"

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  4. Anonymous
    2018-08-08T03:05:07+00:00

    Hi,

    You may need to get hardware support Your unit should still have it's warranty.

    https://support.microsoft.com/en-us/help/28808/....

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  5. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2018-08-08T10:42:44+00:00

    I don't see that you've tried a two button reset -

    Step 1:    Press and hold the power button on your Surface for 30 seconds and then

    release it.

    Step 2:    Press and hold the volume-up button and the power button at the same

    time for at least 15 seconds and then release both.

    The screen may flash the Surface logo, but continue holding the buttons

    down for at least 15 seconds.

    Step 3:    After you release the buttons, wait 10 seconds.

    Step 4:    Press and release the power button to turn your Surface back on. You

    should see the Surface logo.

    Also, is anything banged out in device manager for audio devices?

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