missing ssd drive

Anonymous
2019-03-20T15:35:56+00:00

has anyone had missing ssd drive issues with the surface studio v1 2tb 128 sdd- I have had two machines both new and can not find the drive - 6 weeks of dealing with problem - costing me money - and I must of spoken to support least 10 times and IT support least 5 who keep linking to machine and telling me it's not there - not getting anywhere with this - so would help to know if anyone else has been through this and how it was resolved - feel I'm going crazy - thank you

Surface | Surface Studio | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

18 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-03-21T15:46:37+00:00

    OK, I've heard back and as I stated originally, you should not see the "C" drive

    as a separate drive as it is used for caching.  He told me that the Surface Data

    Eraser should put the drive back to the correct configuration. documentation at

    https://docs.microsoft.com/en-us/surface/microsoft-surface-data-eraser   the

    download itself is at

    https://www.microsoft.com/en-us/download/details.aspx?id=46703

    Was this answer helpful?

    0 comments
  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-03-21T15:58:43+00:00

    So to be clear, THIS is the correct configuration:

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2019-03-21T16:06:50+00:00

    thank you - not sure I will do that my self lol - little scared when it comes to doing bits like that lol but i will read it and get the IT to do it lol not that I have faith in them- but least I won't have to send this one back - - thank you for all your help - xt

    Was this answer helpful?

    0 comments