missing ssd drive

Anonymous
2019-03-20T15:35:56+00:00

has anyone had missing ssd drive issues with the surface studio v1 2tb 128 sdd- I have had two machines both new and can not find the drive - 6 weeks of dealing with problem - costing me money - and I must of spoken to support least 10 times and IT support least 5 who keep linking to machine and telling me it's not there - not getting anywhere with this - so would help to know if anyone else has been through this and how it was resolved - feel I'm going crazy - thank you

Surface | Surface Studio | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

18 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2019-03-21T14:21:46+00:00

    machine bought from Microsoft direct this last week arrived this week and all I have done is switch it on and check for the drives

    as the one I bought from john lewis had even less showing in the disk management - its crazy but no one at Microsoft IT who links knows the answer and are avoiding dealing with it - I just want to see someone else's drive to confirm that this is okay and I not just unlucky lol - they won't even exchange it unless I want a refurb lol or I send it back get refund and buy machine number 3 - ridiculous lol

    wouldn't know what a recovery or re image is sorry

    Was this answer helpful?

    0 comments
  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-03-21T14:03:08+00:00

    did you ever perform a recovery or reimage either of these two Studios?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2019-03-21T12:50:50+00:00

    other machine

    Was this answer helpful?

    0 comments
  4. Anonymous
    2019-03-21T12:49:03+00:00

    Everything looks normal. You won't actually "see" the SSD as it is used for

    "caching" to speed things up. There's a technical discussion (for another

    purpose) at

    https://answers.microsoft.com/en-us/surface/forum/surfstudio-surfdrivers/replaced-hdd-with-an-ssd-but-now-the-hybrid-drive/bf4be806-cd4f-4c34-adf2-5c4667f24e98

    that addresses the sophisticated configuration.

    my other machine

    Was this answer helpful?

    0 comments
  5. Anonymous
    2019-03-21T12:47:37+00:00

    thank you this is my other machine

    Was this answer helpful?

    0 comments