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Surface Book w/ new Dock. Dock fails after a time and requires reboot of Surface Book.
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Anonymous
I've got a new Dock connected to a Surface Book. The dock has several USB devices connected, a LAN Ethernet cable, and a DP monitor. The dock works fine for a time after boot; however, connectivity to the dock begins to bounce. The USB devices and monitor disconnect/reconnect rapidly. Removing and reapplying power to the dock has no positive effect. Disconnecting/reconnecting the connector from the surface also has no positive effect. The only solution is to reboot the Surface Book. After a reboot the dock functions as expected for a time, and then the process starts all over.
All of the Windows updates have been applied.
Any feedback would be greatly appreciated.
Thanks,
Blake
Surface | Surface Book | Display and screen
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62 answers
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Anonymous
2015-11-20T00:56:55+00:00 -
Anonymous
2015-11-20T03:16:56+00:00 Mine still loses connection to mouse and keyboard from time to time - usually happens when it goes to sleep after idle. When I turn back on it connects for a second and then the mouse and keyboard die. Monitor stays on.
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Anonymous
2015-11-23T20:47:30+00:00 Yep. No dice on the new firmware update, though I do have something that has more or less corrected the behavior for me. As previously stated, if I boot up with the dock connected, I don't see problems until I undock and re-dock.
Another issues I have is with battery drain in sleep. I changed all the on battery settings at some point to hibernate which basically is a break-fix for that issue. The interesting side effect was that I've noticed if the system was undocked, but then hibernated prior to docking, I don't see the issue with USB/sound disconnects. Even if I have the issue, I just have to undock, hibernate, redock, and power up. The downside is that it's still stupid. The upside is I don't have to reboot every time I want to undock and redock.
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Anonymous
2015-11-23T20:54:45+00:00 In fact, I had purchased two docks and two Surface Book units, so had an extra to test with. Over the weekend I swapped docks. This completely solved the display issue, and I have since returned the one bad dock; the display issue had nothing to do with drivers or OS apparently, since the other dock just worked. The replacement dock works as did my second dock, so it is confirmed to have been a bad unit.
The USB issue has not re-appeared today after update, I will update this thread if I see it again.
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Anonymous
2015-12-07T03:53:28+00:00 I too have purchased another dock to test against. The original dock I purchased from the MS mall kiosk so they might have the original batches of docks from the first shipment. This second dock I purchased from the brick and motar MS store, so I'm hoping they kept their inventory more fresh, although they didn't know how long those docks were sitting there.
I'll test and keep everyone posted.