Surface Book w/ new Dock. Dock fails after a time and requires reboot of Surface Book.

Anonymous
2015-10-29T17:24:09+00:00

I've got a new Dock connected to a Surface Book.  The dock has several USB devices connected, a LAN Ethernet cable, and a DP monitor.  The dock works fine for a time after boot; however, connectivity to the dock begins to bounce.  The USB devices and monitor disconnect/reconnect rapidly.  Removing and reapplying power to the dock has no positive effect.  Disconnecting/reconnecting the connector from the surface also has no positive effect.  The only solution is to reboot the Surface Book.  After a reboot the dock functions as expected for a time, and then the process starts all over.

All of the Windows updates have been applied.

Any feedback would be greatly appreciated.

Thanks,

Blake

Surface | Surface Book | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

62 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2016-02-18T18:02:38+00:00

    Any word on whether the 2/17/2016 firmware update addressed this issue? Can't believe MS is still peddling these beta docks to the public.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2016-02-24T18:20:04+00:00

    My issue is fixed!

    History:

    -I've had this issue since I got the devices in December.

    -Chatted with Microsoft support. They swore it was the dock itself and sent me a knew one. Same issue with the new one.

    -Last week I did TWO things and one of them seems to have fixed it. 1) I ran "Method 1" solution from the below Microsoft Answers thread. 2) I ran the 2/17 updates Windows and Surface firmware updates.

    http://answers.microsoft.com/en-us/windows/forum/windows\_10-networking/windows-10-usb-device-disconnects-and-reconnects/7b93eabd-0ea3-444e-8671-1f5dcf460fc0?auth=1&rtAction=1456338197053

    I don't know which of the two items fixed it. If it was item 2 I don't know if the issue was related to Surface firmware or a broader Windows 10 issue. But the bottom line is that this was an almost daily issue for me. SO frustrating! Now both docks have been working flawlessly for over a week. Such a relief! Going forward, Microsoft has to do better debugging these things BEFORE they become available for sale, but props to them for at least staying with it and fixing this. I'm sure they're learning from it.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-02-24T18:49:41+00:00

    The 2/17/2016 firmware update seems to have solved the problem for me. :-)

    Was this answer helpful?

    0 comments
  4. Anonymous
    2016-07-27T16:09:06+00:00

    SOLUTION!!

    Had this same problem.  Finally realized that it DIDN'T happen when the Surface Book was connected to the dock while open. If I close the Book and connect to the dock, the USB devices and display intermittently disconnect and reconnect.  If I leave it open, the problems go away completely.  Hope this helps anyone else struggling with this problem...

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2016-10-10T15:13:49+00:00

    A solution that works for me *sometimes*, is that unplugging the dock for 15 seconds, and then plugging it back in, resolves my issues. I have a Toshiba U dock at work and an Anker at home. This technique works on both at times.

    Was this answer helpful?

    0 comments