Surface Book w/ new Dock. Dock fails after a time and requires reboot of Surface Book.

Anonymous
2015-10-29T17:24:09+00:00

I've got a new Dock connected to a Surface Book.  The dock has several USB devices connected, a LAN Ethernet cable, and a DP monitor.  The dock works fine for a time after boot; however, connectivity to the dock begins to bounce.  The USB devices and monitor disconnect/reconnect rapidly.  Removing and reapplying power to the dock has no positive effect.  Disconnecting/reconnecting the connector from the surface also has no positive effect.  The only solution is to reboot the Surface Book.  After a reboot the dock functions as expected for a time, and then the process starts all over.

All of the Windows updates have been applied.

Any feedback would be greatly appreciated.

Thanks,

Blake

Surface | Surface Book | Display and screen

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  1. Anonymous
    2015-11-20T03:16:56+00:00

    Mine still loses connection to mouse and keyboard from time to time - usually happens when it goes to sleep after idle. When I turn back on it connects for a second and then the mouse and keyboard die. Monitor stays on.

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  2. Anonymous
    2015-11-20T00:56:55+00:00

    An updatehas been released yesterday. Please install it and let us know if there is any improvement.

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  3. Anonymous
    2015-11-16T22:38:55+00:00

    This is the exact problem that I have. 

    Surface book + dock

    Occasionally (seems like about every 10-15 minutes just now) everything connected to the dock will disconnect and then reconnect. When this happens:

    • USB mouse (connected directly by wire) LED light goes off
    • Mouse and keyboard stop working
    • Audio stops

    When it reconnects, the "reconnect" sound plays, and things come back

    Beyond these symptoms, no external monitors are working no matter which combination of ports I use (have used DisplayPort, DVI, and VGA via adapters to the mini DisplayPort). I can get VGA adapter to drive a second display when it's plugged in directly to the Book but not the Dock.

    I have also seen similar behavior when using the USB port directly from the book to drive an Asus USB display. It works for a few minutes, then the disconnect/reconnect keeps power but the result is that the display is frozen from then on. 

    So this is not exactly working for me as a dock, I have to say.

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  5. Anonymous
    2015-11-10T03:08:42+00:00

    Give it time. The problems will show up again. At least they did for me.

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