Surface Book w/ new Dock. Dock fails after a time and requires reboot of Surface Book.

Anonymous
2015-10-29T17:24:09+00:00

I've got a new Dock connected to a Surface Book.  The dock has several USB devices connected, a LAN Ethernet cable, and a DP monitor.  The dock works fine for a time after boot; however, connectivity to the dock begins to bounce.  The USB devices and monitor disconnect/reconnect rapidly.  Removing and reapplying power to the dock has no positive effect.  Disconnecting/reconnecting the connector from the surface also has no positive effect.  The only solution is to reboot the Surface Book.  After a reboot the dock functions as expected for a time, and then the process starts all over.

All of the Windows updates have been applied.

Any feedback would be greatly appreciated.

Thanks,

Blake

Surface | Surface Book | Display and screen

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  1. Anonymous
    2015-12-08T15:55:06+00:00

    Is there any unique markings on either the device or the packaging that would indicate when they were possibly shipped?

    I don't seeing anything on my docks to indicate that. The only unique number than serial, mac, etc. is there is something next to the bar code sticker on the box that says "LOT NO:" The first dock I bought reads, "lot no: 1543" whereas the new dock I bought reads, "lot no: 1541" 

    Maybe that means the shipment lot the docks were included in. I was banking on the possibility that the faulty docks came from the first batches of docks that shipped and maybe docks from a newer batch were good.

    I pre-ordered the Surface Book and dock within minutes of the press conference announcing it.  So I received my dock on Sept. 25, one day before the first Surface Books were received by customers.

    My lot number is 1541.  So it looks like the replacement dock you received is old, maybe among the first docks that shipped.

    As noted above, my dock works like ****--issues with the display, mouse, keyboard, and especially the ethernet port.

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  2. Anonymous
    2015-12-08T00:09:07+00:00

    Do you have the batch # of your working dock? It would be on the side of the box. When did you purchase it and get a replacement?

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  3. Anonymous
    2015-12-08T00:08:07+00:00

    What was the batch # of your dock? I exchanged my dock on the weekend and have exactly the same problem, the keyboard disconnects after I undock/redock the computer. I'm pretty sure it is tied to Power Management. If I turn off the Power Management function in the Device Manager, it seems to work properly.

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  4. Anonymous
    2015-12-07T22:29:37+00:00

    I've had the new dock up for a little over 8 hours at work. I haven't run across any charging issues when the screen is detached and re-attached.

    I did hear the device disconnect and re-connect chime a few times throughout the day but my keyboard and mouse were still working fine. However, I did take the keyboard and mouse out and connected directly to the laptop to see if the chimes stopped. The chimes stopped. 

    I have everything plugged into the back of the dock. Mouse, Keyboard, (2) Mini display port adapters, and a network patch cable.

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  5. Anonymous
    2015-12-07T17:47:21+00:00

    My good dock just had a glitch yesterday where one of the video outputs stopped working. Unplugging from one and into the other did work, hopefully this will be fixed with a reboot.

    These docks are a weak link in an otherwise very nice hardware platform, hopefully most of these issues can be resolved with driver updates.

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