Surface Book w/ new Dock. Dock fails after a time and requires reboot of Surface Book.

Anonymous
2015-10-29T17:24:09+00:00

I've got a new Dock connected to a Surface Book.  The dock has several USB devices connected, a LAN Ethernet cable, and a DP monitor.  The dock works fine for a time after boot; however, connectivity to the dock begins to bounce.  The USB devices and monitor disconnect/reconnect rapidly.  Removing and reapplying power to the dock has no positive effect.  Disconnecting/reconnecting the connector from the surface also has no positive effect.  The only solution is to reboot the Surface Book.  After a reboot the dock functions as expected for a time, and then the process starts all over.

All of the Windows updates have been applied.

Any feedback would be greatly appreciated.

Thanks,

Blake

Surface | Surface Book | Display and screen

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  1. Anonymous
    2016-01-26T02:40:41+00:00

    Did this resolve your issue? Same thing happening for me.

    MS do we have faulty hardware or is there a software fix?

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  2. Anonymous
    2016-01-22T22:49:56+00:00

    Hi Everyone,

    Thank you for sharing your feedback and questions with the community.  I'm hoping you can help me gather more information relating to Windows detecting/not detecting ("bouncing") USB devices plugged into the Surface Dock.

    I am looking for details on the types of USB devices connected to the Surface Dock.  If known, please include the USB standard (2.0/3.0) for the connected USB devices.

    Thanks,

    Josh

    Pictured below:

    • Logitech Performance MX mouse unified wireless dongle (USB 2.0)
    • Acer T232HL 1080p Touchscreen Monitor (USB 3.0)
      • This monitor is also connected to the dock using a passive miniDisplayPort to single-link DVI. It has a 3 port USB3.0 hub built in, but I don't use it (as you can see in the picture)... I only have to plug its USB cable in so I can use the built-in touchscreen.
    • As for non-USB... I also have a Dell P2715Q (DP4k60) 4k monitor plugged into the other mini display port, and I use the dock's gigabit Ethernet and headphone jack... both of which also bounce.

    I'm certain there is no problem with any of these devices as I used both of them (and the 4k Dell monitor too) with my Surface Pro 3 and Surface Pro 3 Dock without any issues throughout the pre-launch Windows 10 preview, prior to "upgrading" to this expensive (512GB/i7/16GB/dGPU) frustration inducing Surface Book. I only wish I hadn't sold them.

    If you want to try to avoid the problem, I've found that shutting down completely, then plugging in the dock, then booting up will usually (though not always) lead to the Dock's USB functioning for a few hours (or until the Surface Book sleeps, or the dock gets disconnected, or the display gets detached from the base). Usually, not always.

    If you're looking to reproduce the problem, simply plug the dock into the Surface Book while the Surface Book is already on. It'll start bouncing (and eventually fail completely) in no time. Also a sure shot: disconnect the display from the keyboard base. Holy cow does the Surface Book hate that. Not only with USB devices stop working, your keyboard and trackpad will cut in and out too. And the device will forget it's plugged into power at all and won't take a charge.

    And this isn't some fluke... I've swapped out (individually) both the dock and the surface book twice. I also tested with the display model in the Microsoft Store and it did the same thing. So the failure rate for me is 100%. I've heard some say they don't have problems. I have a hard time believing those people use the dock or ever unplug from power, or ever disconnect the screen.

    Here are pics of the devices:

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  3. Anonymous
    2016-01-22T21:15:44+00:00

    Hi Everyone,

    Thank you for sharing your feedback and questions with the community.  I'm hoping you can help me gather more information relating to Windows detecting/not detecting ("bouncing") USB devices plugged into the Surface Dock.

    I am looking for details on the types of USB devices connected to the Surface Dock.  If known, please include the USB standard (2.0/3.0) for the connected USB devices.

    Thanks,

    Josh

    Logitech M500 corded mouse, USB 2.0 low speed.

    Logitech K740 keyboard USB 2.0 full speed.

    These were the only two USB devices in use at the time of the bouncing.  I have curretnly worked around the bouncing by disabling the "allow the computer to turn off this device to conserve power" option outlined in my post above, but that is not ideal, obviously.

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  4. Anonymous
    2016-01-22T20:06:49+00:00

    Hi Everyone,

    Thank you for sharing your feedback and questions with the community.  I'm hoping you can help me gather more information relating to Windows detecting/not detecting ("bouncing") USB devices plugged into the Surface Dock.

    I am looking for details on the types of USB devices connected to the Surface Dock.  If known, please include the USB standard (2.0/3.0) for the connected USB devices.

    Thanks,

    Josh

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  5. Anonymous
    2016-01-05T06:15:27+00:00

    I have the same symptoms and now the dock is DEAD.

    I have been using it for 2 months connected to a surface book. It started misbehaving after about 1 month and gradually became worse and worse until today when it stopped charging permanently.

    I phoned the Microsoft Store where I purchased the system and after being screwed around for an hour the poor guy finally admitted he could not help me because hi support software was not working.

    Graeme

    5-jan-2016

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