I ordered 2 docks, one for home and one for work. Both have the same issues. :(
Surface Book w/ new Dock. Dock fails after a time and requires reboot of Surface Book.
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Anonymous
I've got a new Dock connected to a Surface Book. The dock has several USB devices connected, a LAN Ethernet cable, and a DP monitor. The dock works fine for a time after boot; however, connectivity to the dock begins to bounce. The USB devices and monitor disconnect/reconnect rapidly. Removing and reapplying power to the dock has no positive effect. Disconnecting/reconnecting the connector from the surface also has no positive effect. The only solution is to reboot the Surface Book. After a reboot the dock functions as expected for a time, and then the process starts all over.
All of the Windows updates have been applied.
Any feedback would be greatly appreciated.
Thanks,
Blake
Surface | Surface Book | Display and screen
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62 answers
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Anonymous
2015-11-02T20:26:25+00:00 -
Anonymous
2015-11-02T20:18:21+00:00 So this is happening to me as well. I was on support with MS last week and have a replacement being shipped to me. I don't think this is a Surfacebook issue rather the docks are faulty/bad. If I plugin the same monitor to the surfacebook directly, it works but through the dock, it fails just like you mentioned.
In short:
Plugging external monitor directly into surfacebook works.
Plugging external monitor directly into dock that is connected to surfacebook does NOT work.
MS is shipping out a new dock to hopefully solve this.
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Anonymous
2015-11-02T20:12:38+00:00 Not really a useful solution for having a doc eh? ;-) I can't take mine into a meeting because it won't reconnect at all when I come back.
boo
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Anonymous
2015-11-02T19:49:54+00:00 After about a week of use, it seems the dock has somewhat stabilized as long as I leave it connected after a reboot. Once I disconnect the Surface Book from the dock or the tablet from the base, then the dock becomes extremely unstable after redocking. Only a reboot stabilizes it.
-Blake
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Anonymous
2015-10-30T02:40:22+00:00 I appreciate the response, but no, none of that helps. The symptoms in the referenced articles do not match the behavior I'm experiencing.