I exchanged the dock and the next dock was even worse. I did a clean install and the unit wouldn't detect the keyboard or track pad every other boot. Finally find fixed that. Didn't fix the dock issue at all. Installed Cortana and the fan started coming on. Did some investigation and discovered it was now generating 100k events per hour. Got fed up, took the unit back to MS and returned it. Bought a Dell Xps 1500 with better specs, 4k display, 16gb/512 ssd, fast as **** and got back $500 in the deal. Saw that MS apologized to the Surface community and realized that the dock issue wasn't a priority. So far loving the xps 15 and no strange errors...
Surface Book w/ new Dock. Dock fails after a time and requires reboot of Surface Book.
I've got a new Dock connected to a Surface Book. The dock has several USB devices connected, a LAN Ethernet cable, and a DP monitor. The dock works fine for a time after boot; however, connectivity to the dock begins to bounce. The USB devices and monitor disconnect/reconnect rapidly. Removing and reapplying power to the dock has no positive effect. Disconnecting/reconnecting the connector from the surface also has no positive effect. The only solution is to reboot the Surface Book. After a reboot the dock functions as expected for a time, and then the process starts all over.
All of the Windows updates have been applied.
Any feedback would be greatly appreciated.
Thanks,
Blake
Surface | Surface Book | Display and screen
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
62 answers
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Anonymous
2015-12-13T19:38:25+00:00 -
Anonymous
2015-12-13T19:11:57+00:00 After booting up with the hub plugged in, I just went into device manager and clicked on every USB hub in the device manager, unchecking the "allow the computer to turn off this device to save power" option on every node under the USB section that had that option.
That seems to have addressed the issue for all day today. I don't know which ones I might be able to re-check, but I'm thinking of disconnecting the dock and rechecking anything that is left.
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Anonymous
2015-12-08T17:53:01+00:00 We are talking about the new dock. All my issues start when unplug the computer from the dock. If I boot up with the dock connected, everything works as expected. I don't have issues with the Ethernet.
I'm almost certain that all the issues are related to power management. I'm doing some experiments and will report back to this thread if I find any solutions.
Thanks for your info
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Anonymous
2015-12-08T17:20:22+00:00 I just now tried a hot unplug-replug: Everything came back up except my keyboard. Unplugging-replugging the USB cable fixed the keyboard.
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Anonymous
2015-12-08T17:16:39+00:00 I assume you don't really mean "put your laptop into the dock" but instead mean "plug your dock into the laptop." I want to make sure we're both talking about the new dock and not the old one.
I rarely unplug and replug the dock so I can't answer that question. But I have enough problems even when I leave my dock plugged in:
The biggest problem is the ethernet. Somewhere between 2 minutes and several hours after I boot my computer, the dock loses its ethernet connection and I have to go to wifi. The wifi works for a while and then it cuts out too. At that point I have to reboot to recover my connection to the internet. Rebooting fixes it, and I start the cycle again.
Occasionally my external monitor will cut out and then reappear. I get a message saying the display driver crashed and automatically restarted.
I leave my computer on overnight. I find it in the morning with the external monitor blank. When I look at my display settings it reports only the laptop's monitor and not the external monitor. Unplugging the monitor from the dock and plugging it back in does NOT cause the computer to recognize the monitor. Neither does undocking and redocking. Rebooting fixes the problem.
When the computer boots with the dock attached, it often fails to find one of the USB ports on the dock (the keyboard, mouse, or external hard drive). Usually unplugging the USB cable and plugging it back in fixes the problem.
So you can understand why I don't tempt fate and attempt to hot dock the laptop!
My replacement dock has been on order for a week now. I'll let you know when I receive it and try it out.