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I've got a new Dock connected to a Surface Book. The dock has several USB devices connected, a LAN Ethernet cable, and a DP monitor. The dock works fine for a time after boot; however, connectivity to the dock begins to bounce. The USB devices and monitor disconnect/reconnect rapidly. Removing and reapplying power to the dock has no positive effect. Disconnecting/reconnecting the connector from the surface also has no positive effect. The only solution is to reboot the Surface Book. After a reboot the dock functions as expected for a time, and then the process starts all over.
All of the Windows updates have been applied.
Any feedback would be greatly appreciated.
Thanks,
Blake
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I am having the same exact issue as well. I wish the MSFT would address this, as there seems to be a lot of people having this issue.
Seriously.
With all the other Surface Book bugs, I'm worried the even buggier dock is getting over looked. Can someone from Microsoft please chime in and let us know if a fix is in the works? If not, many of us are nearing the end of the return window.
I am having the same exact issue as well. I wish the MSFT would address this, as there seems to be a lot of people having this issue.
My dock has exactly the same behavior. Only way it works well is a clean boot with dock connected. I am trying to be patient with the surface book but there are just so many irritating bugs - coming from Apple where things just pretty much work makes it hard. Problem is Apple doesn't make a 2 in 1.
Mine has all these problems too. The troubleshooting page is worthless. Are these issues patchable, or do I need to return this?
The dock has been quite a struggle. When it works, it's great. However, I find that at random times the setup starts freaking out. Windows makes the "unplug" noise, screen stays on, but keyboard and mouse stop working (MS sculpt kb/mouse combo). Then a few seconds later it makes the "plugged in" noise and things resume. Sometimes the screen will go off and back on when this happens as well. It will then go into a cycle of doing this roughly every 30-120 seconds.
If I move the USB wireless dongle for the kb/mouse to the side of the surfacebook it seems to stabilize a little bit. Perhaps the more devices plugged into the dock the worse it behaves? Currently I only have one monitor, ethernet cable, and the wireless dongle plugged in.
