Surface Studio - intermittent bluetooth connectivity

Anonymous
2018-06-01T21:38:05+00:00

Hello,

having intermittent Bluetooth connectivity issues .. Surface Studio looses keyboard and mouse.. I touch screen and devices are operable again.. any clue ?

Surface | Surface Studio | Power and battery

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  1. Anonymous
    2018-07-05T03:15:34+00:00

    Hello Foxsha75,

    Running the Bluetooth Troubleshooter might help resolve the issue. To do this, follow these steps:

    1. Select the Start  button, then select Settings  > Update & security  > Troubleshoot.
    2. Under Find and fix other problems, select Bluetooth > Run the troubleshooter.

    If the Bluetooth Troubleshooter didn't work, run the Surface Diagnostic Toolkit. The toolkit runs a series of tests to diagnose your Surface device. The diagnosis and repair time averages 15 minutes or less, but can take an hour or longer. To learn more on how to run the toolkit, click here.

    Let us know if you need further assistance.

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  2. Anonymous
    2018-07-03T13:20:03+00:00

    Hello. I am having this same issue, but I am using a different keyboard and mouse (logitec craft) I love this keyboard (expensive as heck) but it keeps turning off too. I tried the same troubleshooting methods, but I dont see the same result. Any advice?

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  3. Anonymous
    2018-06-26T17:24:42+00:00

    Thank you for your reply. This is the first "official" response I've seen acknowledging the issue and it makes sense as it seems to happen under heavy wifi / Bluetooth use. Will wait and see if it fixes the issue!

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  4. Anonymous
    2018-06-05T00:39:20+00:00

    Thank you Barb! trying it out!

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  5. Anonymous
    2018-06-03T14:45:11+00:00

    Hi!

    I had the same problem. Thanks, your fix worked!

    /Christer

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