My Microsoft ads account got suspended before I even created a campaign .

Anonymous
2023-02-27T08:57:28+00:00

I got this message 30 mins after creating the account and loading 100$ into it,

"Your access to Microsoft Advertising is currently blocked

We have detected unusual activity in your Microsoft Advertising account. As a security precaution, we have suspended your account and blocked your access.

You can no longer sign in with this user name or email address.

To resolve this issue, please contact Support."

I have never used microsoft ads before, this is insane. I feel like they robbed me of my money. I didn't even do anything.

When i contact support they say they cant even tell me what the issue is.

Can someone please help me resolve this issue?

Thanks,
Matt

Microsoft Advertising | Accounts, profiles, and login | Account access

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

130 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2023-10-11T19:32:23+00:00

    Hopefully that works out for you because Google and Microsoft communicate and you might be banned from Google as well.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2023-10-12T04:10:23+00:00

    This exact thing just happened to me and the responses from the rep dont make any sense. Are you able to provide some detail? Accoutn creation was fine, everything was roses, checked in an hour later and I received message that account was suspended for supsicious activity and ominous email was genrated upon login regarding banned account. nothing ever ran. My site is a about food. The rep told ne he couldnt tell me why the account just got banned, but that they keep advertisers privacy, what advertisers? Then he said he didnt know why its banned, but that there was a thourough investigation? Lol, when?

    Thanks

    Keith

    Hey Keith,

    I don't think there is a review team as such. Reviews are also automated with some keywords that send an alert for a manual examination. This isn't a review either, this will not overturn any decision made by automation either. If the operator thinks it may have some credence, he/she then forwards to a line manager who will conduct the first official review and it's only then that any Appeal is taken seriously... It's all down to money.. A review team would cost more than the entire marketing budget, so it's a lot cheaper to keep allowing the automation.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  4. Anonymous
    2023-10-18T17:49:24+00:00
    1. Did that
    2. Did that
    3. Did that
    4. Did that. I don't sell prohibited products.
    5. I have no idea what the problem is in order to address the "problem". You've given me no details.
    6. I did. You told me that my appeal wasn't valid but again with no details regarding what I did wrong.
    7. I was patient.
    8. So I as a small business, trying to save money in this inflationary economy now has to HIRE someone? And you are boosting a company? Are you a scam as well?

    Was this answer helpful?

    0 comments
  5. JuliaMarvin 22,525 Reputation points Volunteer Moderator
    2023-10-18T20:06:52+00:00
    1. Did that
    2. Did that
    3. Did that
    4. Did that. I don't sell prohibited products.
    5. I have no idea what the problem is in order to address the "problem". You've given me no details.
    6. I did. You told me that my appeal wasn't valid but again with no details regarding what I did wrong.
    7. I was patient.
    8. So I as a small business, trying to save money in this inflationary economy now has to HIRE someone? And you are boosting a company? Are you a scam as well?

    That was a spammer. AI-generated bla bla bla content plus spam link.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments