My Microsoft ads account got suspended before I even created a campaign .

Anonymous
2023-02-27T08:57:28+00:00

I got this message 30 mins after creating the account and loading 100$ into it,

"Your access to Microsoft Advertising is currently blocked

We have detected unusual activity in your Microsoft Advertising account. As a security precaution, we have suspended your account and blocked your access.

You can no longer sign in with this user name or email address.

To resolve this issue, please contact Support."

I have never used microsoft ads before, this is insane. I feel like they robbed me of my money. I didn't even do anything.

When i contact support they say they cant even tell me what the issue is.

Can someone please help me resolve this issue?

Thanks,
Matt

Microsoft Advertising | Accounts, profiles, and login | Account access

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

130 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2023-08-04T15:07:39+00:00

    Same exact problem. I created an account and was immediately banned even before I input any content whatsoever. Support tells me they can't tell me why and it's impossible to reverse. I advertise with every other major platform without issue. Unbelievable.

    There's obviously a broken robot running somewhere that's doing this.

    Has anyone gotten a resolution to this?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2023-08-08T01:44:47+00:00

    I just experienced the exact same issue. I loaded $100 was setting up an ad campaign and saw it was denied. I figured I’d check again the next day to see what the issue was; tried to login and received the same error message you described.

    I called a few times no one can tell me anything and apparently my refund is on the way.

    No appeal process just too bad so sad, no opportunity to have a discussion to see what the issue is and how to fix it, just kicked to the curb.

    This is a legitimate small business operating since 2010!!

    I was was really upset at first but now I’ve just put the money I would have spent with google; I was hesitant to spend it with bing to begin with even with the promotion ; but this entire situation is just so incredibly unacceptable I’m not even going to look back.

    I searched to see if this has happened to anyone else and came across this.

    I will not spend any advertising dollars with bing ads ever..

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2023-08-08T05:57:10+00:00

    Unfortunately you are not the one with this case.
    Exactly same happened to me 100%
    Refund in my case arrived rather quickly, smth like 4-5 working days, they re-cover payment in full.

    Same as in your case - no valid explanation, negative appeal results

    Was this answer helpful?

    0 comments
  4. Anonymous
    2023-08-08T11:06:57+00:00

    Clearly something is wrong, this is the response I got:

    Based on our investigation, your account will remain closed. For privacy and security reasons, we cannot provide details around your specific account closure, but the account was determined to be high risk to other customers or advertisers, as stated in ourEditorial GuidelinesandTerms of Use.

    I went through theire guidelines and terms and couldn't find anything that would have remotely applied to my case.

    I'm begining to think my account is "high risk" because I would be creating competition in my space and these bans are to protect the larger companies.

    I have never been banned from anything in my life - this is just laughable at this point.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  5. Anonymous
    2023-08-09T05:16:48+00:00

    my account get banned please unlock my account

    Was this answer helpful?

    0 comments