My Microsoft ads account got suspended before I even created a campaign .

Anonymous
2023-02-27T08:57:28+00:00

I got this message 30 mins after creating the account and loading 100$ into it,

"Your access to Microsoft Advertising is currently blocked

We have detected unusual activity in your Microsoft Advertising account. As a security precaution, we have suspended your account and blocked your access.

You can no longer sign in with this user name or email address.

To resolve this issue, please contact Support."

I have never used microsoft ads before, this is insane. I feel like they robbed me of my money. I didn't even do anything.

When i contact support they say they cant even tell me what the issue is.

Can someone please help me resolve this issue?

Thanks,
Matt

Microsoft Advertising | Accounts, profiles, and login | Account access

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  1. Anonymous
    2023-07-03T06:12:47+00:00

    I have faced the exact same issue.

    No help on the chat, No reason was given for account suspension.
    Just the same Blacket statement.

    They need to fix this ASAP.

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  2. Anonymous
    2023-07-03T09:21:58+00:00

    Well,
    I had chance to ask direct question to the MS Support team,

    They have told me that -

    1. There are no blacklists related to IP
    2. They block your account not the email address, so in theory you can apply again with same email address.

    I am from UK

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  4. Anonymous
    2023-07-13T03:12:03+00:00

    Same thing happened with me today. Signed up with my business card, then it wouldn’t let me add my card info. It kept saying the card information was incorrect even after retyping the **** 8 different times. I exited the signup after make the ad and tried to signup again and BAM.. suspended.

    So, I tried signing up again and went through the whole thing all over again and same thing happened, it wouldn’t let me add my business card and kept saying the card info was incorrect.

    I did the live chat and once I did that and signed in to the live chat it signed me out of the ads account I was trying to make and said my account was suspended again. Talked to the dude on the chat and he submitted an appeal but after reading all this I’m assuming that appeal won’t be approved.

    This is EXTREMELY frustrating. Please fix y’all’s dang system Microsoft!! I spend $90,000 on ads MONTHLY and if you don’t want a part of that, then fine, I’ll let Google eat it up. Y’all’s choice, just was trying to publish ads on other search engines. I don’t need to, but was wanting to. Y’all’s mistake.

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  5. Anonymous
    2023-07-24T18:42:17+00:00

    I am interested if there ever was any resolution you found? I have ran into the exact same thing and they will not do anything for me.

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