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I got this message 30 mins after creating the account and loading 100$ into it,
"Your access to Microsoft Advertising is currently blocked
We have detected unusual activity in your Microsoft Advertising account. As a security precaution, we have suspended your account and blocked your access.
You can no longer sign in with this user name or email address.
To resolve this issue, please contact Support."
I have never used microsoft ads before, this is insane. I feel like they robbed me of my money. I didn't even do anything.
When i contact support they say they cant even tell me what the issue is.
Can someone please help me resolve this issue?
Thanks,
Matt
Managing permissions and login credentials to access Microsoft Advertising accounts
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
This needs to get some news coverage and heads rolling at Microsoft whoever decided to implement this AI. Anyone have contacts with journalists at Forbes, ITWired, etc?
I encountered the exact same issue. Sign up for a new account and get banned before the new account is even setup.
If this is an AI issue it has to be costing Microsoft some money at this point. Time to fix this Microsoft and send out an apology email.
I encountered the exact same issue.. I sign up a new account and i got banned before i can create a new account. Now the appeal seems useless, they just keep sending me email that " Violation of Policy", eventhough i havnt do anything with their platform yet
It appears to be a coding flaw in their A.I. as to why so many people's new accounts are getting banned or terminated.
These generic responses from Microsoft are a slap in the face; they know full-well that there is not an actual human being going through these applications to start advertising on their platform.
What they can do is, is get a team of people in their tech department or hire a coder to evaluate the bad coding that seems to be populating with these issues so people can actually use their platform, correctly.
That is if they value their consumers, which Microsoft clearly does not.
I say just try using Google Ads instead.
The same thing just happened to me. I just wanted to know why I was blocked. I asked by chat, phone, and email and they all said the same thing "they are not allowed to inform and my account is permanent blocked". I barely started setting up my campaign and I didn't have any ads running yet. The person from the chat said if I try to open another account it will be block again. What? Unfortunately Microsoft is banning new advertisers. More people for Google Ads.
What industry are you working with? I suspect an ESG issue.