My Microsoft ads account got suspended before I even created a campaign .

Hi Andre,
thanks a lot, this is the most reasonable and making sense statement I read in the forum. Thanks again.

My account was blocked for no reason, just like that...I had my website connected for years, but I decided to use Big Commerce Channel Manager and reconnect it(and that was recommended by Microsoft customer service, even she asked the supervisor to approve it because she didn't know what to do)...and I was blocked, exactly the same reason...

"Your access to Microsoft Advertising is currently blocked
We have detected unusual activity in your Microsoft Advertising account. As a security precaution, we have suspended your account and blocked your access.
You can no longer sign in with this user name or email address...."
SAME ACCOUNT, AND THE SAME WEBSITE...BUT SUDDENLY, I WAS BLOCKED!!!

And when I contacted customer support..." For privacy and security reasons, we cannot provide details about your specific account closure but the account was determined to be high risk to other customers or advertisers..." I couldn't believe it...It was like a joke to me...That's so funny!!!

Andre, you are absolutely right...guys stay with Google Ads

It appears to be a coding flaw in their A.I. as to why so many people's new accounts are getting banned or terminated.

These generic responses from Microsoft are a slap in the face; they know full-well that there is not an actual human being going through these applications to start advertising on their platform.

What they can do is, is get a team of people in their tech department or hire a coder to evaluate the bad coding that seems to be populating with these issues so people can actually use their platform, correctly.

That is if they value their consumers, which Microsoft clearly does not.

I say just try using Google Ads instead.

Hello Matt,

Thank you for your reply.

Please reply to my private message with the account details and I would be more than happy to investigate the issue and submit an appeal for you. Please do not share private information here on the FORUM.

I wish you have a great day.

Our support teams are happy to discuss your account in more detail via phone, chat or email to provide review assistance, please see our support page to reach out!  

Kind regards, 

Arsen D | Microsoft Advertising Support Specialist | 800-518-5689

Hello Matt,

Thank you for using our Microsoft Advertising Community Forum! 

 

I understand from your message that your newly created account has just been suspended. 

 

Generally, there could be a number of reasons why our system would suspend an account. For security reasons, we are unable to provide exact details on why an account has been suspended, but I've compiled a list below of the most common areas where accounts may be out of compliance with our advertising policies.  

 

Please see a list of important policies below to ensure you are following them. 

 

• Ad Content & Style
• Financial Products & Services
• Relevance & Quality
• Restricted & Disallowed Content
• Traffic Quality
• User Safety & Privacy

 

 

Our support teams are happy to discuss your account in more detail via phone, chat or email to provide review assistance, please see our support page to reach out! 

 

I hope the information provided here will at least partly answer your question.  If you have any additional questions, please do not hesitate to reach out to our support. I have also sent you a private message asking for further details. You are more than welcome to respond to me so that I can begin the investigation on my end.

 

 

Kind regards, 

Arsen D | Microsoft Advertising Support Specialist | 800-518-5689

That's the issue, I haven't broken any of those policy's, I didn't even finish setting up my account. I spoke to someone on chat and they said I'm not even able to appeal! I'm just a new business' owner in the US who has never used your platform, I'm trying to hand you money and I'm instantly banned! I don't understand! I Don't understand what I did wrong, what the issue is, or how to proceed with recourse of resolving the issue. I just want to use your platform. Every thing I provided is legitimate information. How can you just ban someone who hasn't even done anything on their account? especially with no recourse for action.

What am I supposed to do here?! I see so many people in this forum who have the same issue and they get the same copy pasted response.

Please help me,
Matt

Hello Matt,

Thank you for using our Microsoft Advertising Community Forum! 

I understand from your message that your newly created account has just been suspended. 

Generally, there could be a number of reasons why our system would suspend an account. For security reasons, we are unable to provide exact details on why an account has been suspended, but I've compiled a list below of the most common areas where accounts may be out of compliance with our advertising policies.  

Please see a list of important policies below to ensure you are following them. 

• Ad Content & Style
• Financial Products & Services
• Relevance & Quality
• Restricted & Disallowed Content
• Traffic Quality
• User Safety & Privacy

Our support teams are happy to discuss your account in more detail via phone, chat or email to provide review assistance, please see our support page to reach out! 

I hope the information provided here will at least partly answer your question.  If you have any additional questions, please do not hesitate to reach out to our support. I have also sent you a private message asking for further details. You are more than welcome to respond to me so that I can begin the investigation on my end.

Kind regards, 

Arsen D | Microsoft Advertising Support Specialist | 800-518-5689