My Microsoft ads account got suspended before I even created a campaign .

This is not the proper way nor professional way to treat a paying customer! Seriously, who the hell came up with this horrible insulting message? You took my money, didn't run my ads then suspended my account? THAT IS FRAUD - ITS THEFT And beyond that it's just a MORONIC way to do business. Bing's traffic share is a fraction of Google. What makes you think people will put up with this criminal behavior? I gave Microsoft a second chance after asking them to delete my account when I became so frustrated with the UI - and this is how you treat me to give it a try again? And this ridiculous email you sent. I don't know what you're accusing me of. "Obfuscation of advertiser or payer identity," I think not I sent a copy of my driver's license front and back and a picture of myself. The address on the DL matched the information on the account. "Use of the service to facilitate illegal practices or content.

• This includes promoting illegal products or services.
• Malicious software codes (e.g., malware, phishing, scareware, ransomware, pirated software)." No we provide Broadcast engineering and consulting services for radio and television stations nationwide. (Woops - big screw up Microsoft) We've been in business since 1985.
  "Any landing page or downloadable content which removes user control." We have nothing to download on our website!
  "- Ad content which obfuscates the intention or functionality of any downloaded product or provided service." again no downloads on the website.
  "Any content or action designed to facilitate gaining unauthorized access to any user, advertiser, or data, or manipulate the Microsoft Advertising service." The ads were created in Google ads - they were approved and then imported into Microsoft Ads. So again this doesnt apply to me in any way shapre or form. "Deceptive or obfuscated content, cloaking, or spoofing." I have no clue what that even means,. " Impersonation, manipulation or deceptive media, or deceptive use of name or brand to imply endorsement." Who am I impersonating? Myself? My companies? "Excessive collection of personal information unnecessary to fulfill ad promise." No information was collected from any users since Microsoft never even displayed the ad!!!! This is total nonsense. ALL OF IT! "- Emotionally manipulative or coercive content." WE ARE AN ENGINEERING FIRM - "- Attempting to circumvent our account suspension or other measures intended to enforce our policies or terms by creating a new advertiser account or Manager Account." Now perhaps you got the last one wrong. Because I requested the account be deleted because I was having nothing but problems. Nothing worked correctly. And I was offered several promo offers - paid and jumped through the hoops and didnt receive the promos! YES I WAS ANGRY. BUT I WAS NEVER SUSPENDED! I TOLD MS TO DELETE MY ACCOUNT. AND I MADE THE MISTAKE OF GIVING YOU ANOTHER CHANCE AND THEN YOU LITERALLY **** ON ME!!! "Per Microsoft Advertising Terms of Use and Policies that you agreed to when using our product and service, we have suspended all ads, and access to all Accounts for all users within your Manager Account. " oK - FINE - BUT I HAVE ALREADY FILED A DISPUTE WITH THE MERCHANT FOR THEFT OF MY FUNDS.

LONG LIVE LINUX <removed by Moderator>

This has just happened to me too!!!

I read somewhere that it would be good to use Bing to advertise as it will bring a whole new audience.

I signed up and was guided through the system to create my first campaign and Ad. I simply used the copy from an ad I've used in Google for over 5 years. Suddenly - BOOM...I'm suspended. I followed the link to the appeal page and a few days later received this email (see below) which I've reviewed, none of which I have violated. I then contacted MS via the Chat and they confirmed that they could not explain why I was suspended and that there is no further possible appeal process. This is complete madness. All I wanted to do is do some advertising to not rely so heavily on Google. CRAZY!!

Hello from Microsoft Advertising,

We have reviewed your appeal request of Manager Account xxxxxx and determined the account is in violation of the Microsoft Advertising Egregious Policy .

Egregious violations include:

• Obfuscation of advertiser or payer identity, to include providing inaccurate identity information or documentation
• Use of the service to facilitate illegal practices or content.
• This includes promoting illegal products or services.
• Malicious software codes (e.g., malware, phishing, scareware, ransomware, pirated software).
• Any landing page or downloadable content which removes user control.
• Ad content which obfuscates the intention or functionality of any downloaded product or provided service.
• Circumventing or evading system service safeguards or monitoring.
• Any content or action designed to facilitate gaining unauthorized access to any user, advertiser, or data, or manipulate the Microsoft Advertising service.
• Deceptive or obfuscated content, cloaking, or spoofing.
• Impersonation, manipulation or deceptive media, or deceptive use of name or brand to imply endorsement.
• Excessive collection of personal information unnecessary to fulfill ad promise.
• Emotionally manipulative or coercive content.
• Attempting to circumvent our account suspension or other measures intended to enforce our policies or terms by creating a new advertiser account or Manager Account.

I encountered the exact same issue.. I sign up a new account and i got banned before i can create a new account. Now the appeal seems useless, they just keep sending me email that " Violation of Policy", eventhough i havnt do anything with their platform yet

I have been in business for nearly 10 years and have hundreds and I do mean hundreds of 5 star reviews on every platform available in my industry. I recently attended a seminar on the new AI technology that MS is supposedly on the forefront of and it got me excited to finally start using Bing as an advertising platform. "Strike while the iron is hot" as they say. I opened my Bing Dashboard that has been available to me for many years that I have used for nothing more than a Citation and there at the top of the screen was an ad to generate 30% more business with Bing, exactly what I was looking for. I walked through all of the self guided steps to generate an ad and I did not change a single line of their automated information just to explore what their system could do for me without getting creative. I got all the way to the end and added my credit card information from my Business Spark card with a credit limit of $120,000. I trusted they would do me right because it is MS after all. Clearly I trust them and yet an hour later I received the same useless statement about a perinatally banned platform with no option for a solution.

Good luck Bing....Google wins again!!!

Hello Matt,

Thank you for using our Microsoft Advertising Community Forum! 

I understand from your message that your newly created account has just been suspended. 

Generally, there could be a number of reasons why our system would suspend an account. For security reasons, we are unable to provide exact details on why an account has been suspended, but I've compiled a list below of the most common areas where accounts may be out of compliance with our advertising policies.  

Please see a list of important policies below to ensure you are following them. 

• Ad Content & Style
• Financial Products & Services
• Relevance & Quality
• Restricted & Disallowed Content
• Traffic Quality
• User Safety & Privacy

Our support teams are happy to discuss your account in more detail via phone, chat or email to provide review assistance, please see our support page to reach out! 

I hope the information provided here will at least partly answer your question.  If you have any additional questions, please do not hesitate to reach out to our support. I have also sent you a private message asking for further details. You are more than welcome to respond to me so that I can begin the investigation on my end.

Kind regards, 

Arsen D | Microsoft Advertising Support Specialist | 800-518-5689