My Microsoft ads account got suspended before I even created a campaign .

You will never get a resolution from Microsoft. The only hope to address this is getting publicity for them.

I just created a new Microsoft Ads account and it was almost instantly suspended within 15 minutes, before I even had a chance to put in my credit card info. I read through every possible reason they listed in the suspension email and it's very clear that my account or ad doesn't even come remotely close to violating anything they mention in their email. I called support and asked what was going on - the rep could only tell me over and over (like a robot) that my account was suspended, but when asked why, they apparently don't know why. I already know why - it was suspended because their team or their AI made a mistake and got a little overzealous on the security patrol - a classic "Paul Blart" move. Whether the mistake was made by a human or AI, it's a major failure and loudly screams of incompetence. Maybe this is why Bing still can't manage to snag any more than a 4% market share and Google continues to embarrass them with more than a 90% market share?!?!?! Anyway, I refused to waste my time on an appeal, as that's a hoop I shouldn't have to jump through, so apparently the phone rep initiated an appeal process for me. It's bad enough to accidentally suspend an account for a brand new customer trying to do business with you, but telling them it will take up to 10 days to receive an appeal response - that's extremely toxic icing on an already nasty cake. Come on Microsoft, you guys can do better. One of the biggest shames in business is being so big that you resolve customer issues just if and when you get around to it, as if the issue has no negative impact on your customers. It's also sad that a ton of other people are posting very similar comments, which means Microsoft has been well aware of the issue for some time, and still won't allocate the resources to fix it. The next time you guys say anything along the lines of you caring about your customers, think twice before speaking. I'm heading back over to Google where at least my same ad was up and running with no problems.

Same issues here.

Fund my account on 25 March, account suspended on 27 March. Asked for refund on 6 April.

Contacted multiple chat support, all of them say will look into this issue and expedite my case but no reply email from "these supports" after.

Till now still waiting for their refund to come.

Let's see how long they going to refund my fund.

Hello Matt,

Thank you for your reply.

Please reply to my private message with the account details and I would be more than happy to investigate the issue and submit an appeal for you. Please do not share private information here on the FORUM.

I wish you have a great day.

Our support teams are happy to discuss your account in more detail via phone, chat or email to provide review assistance, please see our support page to reach out!  

Kind regards, 

Arsen D | Microsoft Advertising Support Specialist | 800-518-5689