My Microsoft ads account got suspended before I even created a campaign .

This happened to me also, I really wonder if it's racially motivated. I'm going to ask around and see if this has happened to other minority business owners. I'm willing to bet they only do this to minority business owners. And when I find out...Civil Suit!!!

I have had the same issues mentioned here, twice.

First, while in the process of signing up and still filling out the forms I received an email notifying me that my account was suspended. I had not even finished filling out the forms. I had not even finished the forms yet. I did the automated appeal and was rejected. Then I requested a manual appeal and was reinstated.

Then I then worked with a consultant to setup my first campaign. This went OK for couple of days, but I realized based on key words I was paying a lot for people likely not interested. So, I went in and tweaked a couple of things, added new keywords and deleted a couple others. I also noticed some adds were 'paused'. The reason was not at all clear, but based on what the 'Help' said, I tweaked a couple of things, hoping I could fix it. And in less than 2 hrs. of the changes I was locked out again. The option for an automated appeal was no longer available, so I went through chat and got (what was supposed to be) a manual appeal, which has been rejected. The I received the following from MS (MY COMMNETS ADDED):

This is XXXXX with Microsoft Advertising. I hope you are doing wonderful today! (NO, I AM NOT DOING WONDERFULL)

I am contacting you today as a response to your email address I understand that you want to know why your account is being suspended as much as I like to provide you the reason, I am unable to bend the rules. (NOT HELPFULL, ALSO, BASED ON MY INTERACTION, I AM NO SURE YOU EVEN KNOW THE REASON)

If you have any questions or if you have any other concerns regarding your Microsoft Advertising account, feel free to contact us anytime on chat as we are available 24/7. (WHY, SO I CAN BE TOLD NO IN SOME OTHER WAY)

In addition, please check this helpful link about: What's new in Microsoft Advertising? for the latest updates about Microsoft Advertising. (WHY WOULD I DO THIS IF AM SUSPENDED)

In addition, you may **** check our extensive*Help* *page*and **** Video **** Tutorials to learn more Microsoft Advertising and explore features that can help boost your campaign performance. (WHAT CAMPAIN? YOU STOPPED IT!)

I wish you all the success with your business! (REALLY? THIS MIGHT BE THE MOST TONE DEF MESSAGE I HAVE EVER RECEIVED FROM A COMPANY).

This is so frustrating and disappointing. I am new to all this and don't really know how to configure everything. The consultant helped, but he clearly did not know everything either and had to take a couple of days to get internal help because he could not configure appropriately. I have reviewed the 'guidelines' over and over and cannot see what I might have done wrong. I have one product (an app on the windows store), my web site is literally just one page, that just shows the app. I used my own financial info which is up to date.

I can totally believe I made some type of human error that I am whole heartedly willing to fix if someone would just tell me what I did wrong. I have to pass security clearances and take 'ethical behavioral exams' for my primary work (which I always pass). To claim I did something 'egregious' is insulting. Have I made a mistake? Maybe. Am I willing to fix it? Absolutely.

I can totally see pausing adds until something is fixed, but a compete shutout is extreme. The statement that they "won't tell you for security reasons" is unreasonable and unhelpful. Oh, and M.S. still owes me unused funds.

If anyone can help, it would be great, but mostly just wanted to add another negative anecdote to the pile.

1. Did that
2. Did that
3. Did that
4. Did that. I don't sell prohibited products.
5. I have no idea what the problem is in order to address the "problem". You've given me no details.
6. I did. You told me that my appeal wasn't valid but again with no details regarding what I did wrong.
7. I was patient.
8. So I as a small business, trying to save money in this inflationary economy now has to HIRE someone? And you are boosting a company? Are you a scam as well?