My Microsoft ads account got suspended before I even created a campaign .

Happened the same with me! Such pathetic service. Been struggling t o start to use their service. I have tried creating an account from multiple emails now and from different locations in the world with all legitimate information. But no use!

Hello Matt,

Thank you for your reply.

Please reply to my private message with the account details and I would be more than happy to investigate the issue and submit an appeal for you. Please do not share private information here on the FORUM.

I wish you have a great day.

Our support teams are happy to discuss your account in more detail via phone, chat or email to provide review assistance, please see our support page to reach out!  

 

Kind regards, 

Arsen D | Microsoft Advertising Support Specialist | 800-518-5689

This exact thing just happened to me and the responses from the rep dont make any sense. Are you able to provide some detail? Accoutn creation was fine, everything was roses, checked in an hour later and I received message that account was suspended for supsicious activity and ominous email was genrated upon login regarding banned account. nothing ever ran. My site is a about food. The rep told ne he couldnt tell me why the account just got banned, but that they keep advertisers privacy, what advertisers? Then he said he didnt know why its banned, but that there was a thourough investigation? Lol, when?

Thanks

Keith

I agree it is definitely evident they don't actually have a review team. That's why customer service will not give you their contact information.

Try Propeller ads they're cheaper and more lenient anyway.

My account is also blocked. Here's the deal.

I run an agency, mostly Google Ads. After pitching Microsoft Ads to my customers several bought in, so i setup my account with Microsoft Ads.

In Google Ads, you can create an ads account, make the customer a billing admin, so that they can enter their CC info, and we can begin managing their ads.

I took the same approach with Microsoft Ads, but quickly realized that when you make customers billing admin on their ads account, they can see all the other customers Names, and CC on file. Yikes. So we quickly had to pivot into another direction.

I setup email groups in O365, one for each customer which allowed me to register an ads account uniquely for each customer, which would resolve the CC problem of each customer. This worked as the customer was able to login and enter their CC info.

Then BAM! My account was locked. I went through a few weeks of support calls, and finally ended up with this email:

Good day! This is Laisa from Microsoft Advertising. I hope this email finds you well. This is regarding the account review. *Based on the investigation, your account will remain closed. For privacy and security reasons, we cannot provide details around your specific account closure but the account was determined to be high risk to other customers or advertisers, as stated in ourEditorial GuidelinesandTerms of Use.******Please know that our account specialist has taken this matter seriously and has thoroughly investigated the issue. This decision is final, and we consider the issue closed.*******If you have questions or if you wish to discuss this further, you can reply here or you may also contact our US based support team at 1-800-518-5689 between Mon—Fri: 6 a.m. to 6 p.m. PT. or chat with us from Monday to Sunday 24/7 for accurate response.

I've never had such a hard time trying to bring someone customers and money. It feels like an uphill battle with Microsoft Ads. For now, we just have to push Ad budgets that were intended for Microsoft Ads back to Google Ads.

I had similar case.

1. Added personal details
   Next morning logged in, to add payment details
2. Added payment details, confirmed them.
   Reached Live assistant to help me create first campaign
3. Started to create first campagin, assistant checked site, told it was OK, and then we've started to create campaign, when reached targeting, I couldn't select the countries, pressed refresh, and booom -

We have detected unusal activity in your MS adv account and blocked your access.

Even assitant was frustrated.
So it wasn't the campaign, it wasn't the site

Waiting for their feedback.