My Microsoft ads account got suspended before I even created a campaign .

Anonymous
2023-02-27T08:57:28+00:00

I got this message 30 mins after creating the account and loading 100$ into it,

"Your access to Microsoft Advertising is currently blocked

We have detected unusual activity in your Microsoft Advertising account. As a security precaution, we have suspended your account and blocked your access.

You can no longer sign in with this user name or email address.

To resolve this issue, please contact Support."

I have never used microsoft ads before, this is insane. I feel like they robbed me of my money. I didn't even do anything.

When i contact support they say they cant even tell me what the issue is.

Can someone please help me resolve this issue?

Thanks,
Matt

Microsoft Advertising | Accounts, profiles, and login | Account access

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

130 answers

Sort by: Most helpful
  1. Anonymous
    2023-09-14T10:09:39+00:00

    Support Team is a big joke and nothing more. Your chat with them they have no reply except " Internal team is monitoring it and this is regular practice to block/ suspend accounts :-D"

    Your submit all details , even give your government issued ID's , provide all other details as per platform requirement but still you can't use it, account is suspended/blocked . Reason is " SECURITY"

    A normal person can't access it , to get a Bing ads account has became to get a White House Entry Permit.

    I was surfing to find the solution and saw a SPONSORED ad which is running on BING platform and they talk about security. EXCEPT HARRASING PEOPLE ON THE NAME OF SECURITY , THEY CAN'T DO ANYTHING ELSE.

    Fake Company Link (Sponsored Ads ) https://bingads.webadcompanies.cloud/login/login.php?view=9d5e37a1fe8572b0b0f52106156c28ab94b7eacc3f4cc0ad3c63aad4f46c398f

    Please STOP harassing people who are even legit. Blocked my 2 Ads account , 1 was 15 Years old and another was 2 years old. No reason nothing , cant even explain , customer support is just like a puppet . If internal accounts team have mood you are lucky otherwise lose your accounts for no reason and specially this much old one. Either Appeal or either talk to duma** customer services with same messages all the times.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  2. Anonymous
    2023-09-03T00:14:26+00:00

    This needs to get some news coverage and heads rolling at Microsoft whoever decided to implement this AI. Anyone have contacts with journalists at Forbes, ITWired, etc?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  3. Anonymous
    2023-09-02T18:13:16+00:00

    I encountered the exact same issue. Sign up for a new account and get banned before the new account is even setup.

    If this is an AI issue it has to be costing Microsoft some money at this point. Time to fix this Microsoft and send out an apology email.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  4. Anonymous
    2023-08-17T12:44:54+00:00

    I'm convinced that this is ESG related. If Microsoft believes that your company is harming the climate or has a low ESG score there is a good chance that they will ban you from advertising. This is already happening in some countries. Very sad.

    What industries is everyone here advertising in? I do a lot of work in the fossil fuel industry. Microsoft wants to lower or eliminate the percent of revenue that they receive from such industries for the same reason that some US states and parts of Europe are phasing out fossil fuel-powered vehicle sales. They are making a statement by reducing their "exposure" to such industries if not outright banning.

    I just wish that they would just come out and say it instead of causing the frustration that we all feel. Oil and Gas companies should then just abandon Microsoft products completely.

    Check the headlines:

    "France has recently enacted a law banning advertisements of petroleum energy products, energy from the combustion of coal mining, and hydrogen-containing carbons. In doing so, France became the first European country to enforce this unique pledge"

     banfossilfuelads.org

    The Guardian: "We have decided that we will no longer accept advertising from fossil fuel extractive companies on any of the Guardian's websites and apps, ..."

    Microsoft is banning fossil fuel ads or at least reducing exposure to fossil fuel ads.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  5. Anonymous
    2023-08-14T14:51:38+00:00

    If it wasn't so cruel and inconvenient it would be LOUDLY FUNNY.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments