Universal print stop working every 2 weeks

IT Support 0 Reputation points
2025-05-26T01:52:35.81+00:00

Hello everyone

First post in here. Hope anyone could help with the universal print issue.

I have deployed universal print for both of the printers in the office, they have been working perfectly for more than 1 year. However one of the printer started having issue from last 2 months. It will lost the connection around 2 weeks. I have changed to different port and it still stop working around 2 weeks. The only fix is turn off the printer and turn it back on, the printer will be working fine.

Any advice?

Thanks

Windows for business | Windows Server | User experience | Print, fax, and scan
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  1. Daphne Huynh (WICLOUD CORPORATION) 1,385 Reputation points Microsoft External Staff Moderator
    2025-08-07T09:18:55.4766667+00:00

    Welcome to the Microsoft Q&A Platform and thank you for your question!

    If you're experiencing connectivity or availability issues with a printer connected through Universal Print, I would like to provide a few key steps to help you troubleshoot and stabilize the connection.

    • Restart the Universal Print Connector

    Instead of rebooting the printer, try restarting the Universal Print connector service on the machine hosting the connector.

    Please, ensure you're using the latest version of the connector, which can be downloaded here: aka.ms/UPConnectorMSI

    • Update Printer Firmware & Drivers

    Universal Print does not manage firmware updates, so it's essential to manually update firmware and drivers via the printer manufacturer. Please kindly following the steps.

    1.Identify Printer Model & Firmware Version

    • Go to Universal Print Portal → Printers → [Select your printer]
    • Note the model and manufacturer
    • Access the Embedded Web Server (EWS) of the printer (if available) to view current firmware version

    2.Download and Apply Latest Firmware

    • Visit the manufacturer’s support page (e.g., HP Support, Canon Support)
    • Search by model, then download and install the latest firmware
    • Firmware updates often fix issues like network dropouts or auto-sleep states that may require physical restarts

    Note: Universal Print only manages print job processing and connector registration, firmware updates and device health must be handled directly through the printer vendor.

    • Check Printer Power Management Settings

    Many printers include features like deep sleep, network timeout, or auto power-off. These can disrupt connectivity with Universal Print.

    • Disable or increase timeout settings to keep the network adapter active
    • If available, configure the printer to restart weekly using the admin panel to prevent prolonged idle disconnection

    Please let me know how it goes. Wishing you a successful resolution and a great day! 

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