UK - Teams Phone System sync into Dynamics Contact Center for Voice channel

Forster, Samuel 10 Reputation points
2025-05-23T08:22:09.6233333+00:00

Trying to get a phone number from my direct routing solution in teams to show for a dynamics CC voice channel.

I've followed this link however under Manage Telephony and Teams Phone system within Dynamics CC I press the Sync from Teams and there's no errors but it just isn't pulling the numbers over.

I'm sure I've missed a setting somewhere.

Microsoft Teams | Microsoft Teams for business | Teams on mobile devices

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