Ubuntu teams app creating damages to system keyboard during call

Adithyan K 16 Reputation points
2020-04-14T10:50:40.837+00:00

Microsoft teams application in ubuntu is creating below trouble when a teams call is in progress.

If a keyboard button is pressed in any application, hundreds of that character is appearing in the application. It happens in all the applications (text editor, browser, teams chat window itself), etc

This should be resolved as soon as possible please

Microsoft 365 and Office | Skype for Business | Linux
Microsoft 365 and Office | Skype for Business | Linux

A Microsoft communications service that provides communications capabilities across presence, instant messaging, audio/video calling, and an online meeting experience that includes audio, video, and web conferencing.

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  1. Adithyan K 16 Reputation points
    2020-04-22T10:30:05.873+00:00

    Hi @JimmyYang-8258 ,

    I dont know what environment conditions make the difference. In our organization, I have seen 3 persons having this issue. Not sure how many more have this problem.

    I am able to consistently reproduce this issue with the above sequence.

    Ok.

    Is there any log files of teams app produces which, if I share to you, will be useful to you for diagnosis...?

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  2. Joren 1 Reputation point
    2020-05-05T14:01:47.19+00:00

    I am experiencing the same problem. For me, this happens when I am in a video call and try to type anything anywhere.

    I am using Ubuntu 18 on a HP Envy.

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  3. Vladas Lapinskas 1 Reputation point
    2020-05-05T15:36:35.91+00:00

    I have the same issue with Ubuntu 18 and ThinkPad. The same for my colleagues in my organization.

    The following link shows that at least 45 persons have the same issue on different HW and Linux distributions, with the majority on Lenovo/Ubuntu

    https://answers.microsoft.com/en-us/skype/forum/all/keyboard-issue-during-and-after-a-video-call-on/1a6710c6-40d9-4327-b7a0-ddbd7067366e?page=1

    In my case system is affected even without screen sharing, just a normal voice call and no key pressed during the call. However, after the call system is completely blocked, repeating every keystroke multiple times. That happens in about 60-70% of all my voice calls.

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  4. Adithyan K 16 Reputation points
    2020-05-05T15:47:10.317+00:00

    Microsoft Team,

    Attaching my BIOS information... Just see whether it helps in diagnosing..

    Also, as mentioned in one my previous comments, pls communicate whether any teams application logs will help you diagnose the issue...!

    Issue is definitely there, and we have to find ways in reproducing in your environment.

    REDACTED

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  5. zerepe 6 Reputation points
    2020-05-06T08:57:12.093+00:00

    Same problem here.
    Lenovo L580
    Ubuntu 18.04.4, Kernel 5.3.0-51
    Keyboard locks if initiated calls or videocall.
    After finishing call, keyboard is not responding and needs to restart the Teams application to recover control.
    Really annoying...

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