Error code: AADSTS5000225

Question

Error code: AADSTS5000225

Jeremie Luisaga 55

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Error code: AADSTS5000225

Error message: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: XXXXXXX9268-df54efb04400 Correlation ID: XXXXXXXXXXX Timestamp: 2025-05-09 08:22:28Z

Bandela Siri Chandana 3,075 Reputation points Moderator

2025-05-09T10:04:08.6333333+00:00
Hi @Jeremie Luisaga
Thank you for posting your query on Microsoft Q&A.

The error code you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance in private message:

Tenant ID

Error Code

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Hope this helps. Do let us know if you have any further queries
Bandela Siri Chandana 3,075 Reputation points Moderator

2025-05-13T08:53:15.98+00:00

Hi @Jeremie Luisaga
Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.
Bandela Siri Chandana 3,075 Reputation points Moderator

2025-05-14T09:10:00.0233333+00:00

Hi @Jeremie Luisaga
Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.
Francisco Begliardo 0 Reputation points

2025-08-23T15:31:24.1333333+00:00

Error code: AADSTS5000225

Error message: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 6b354ad1-3932-462f-9866-2ebca2944f00 Correlation ID: 801b7fb1-a702-41ba-a611-65eadf6ed3b2 Timestamp: 2025-08-23 15:23:49Z

Tengo el mismo inconveniente, no se porque me pasa esto en realidad, siempre quise por así decir lo crearme una cuenta en Azure pero me era imposible por que no poseía tarjeta Credito para crear la cuenta, ahora tramite el github for studients para ver si podría utilizar azure para aprender y atender alguna necesidad de mi carrera
Trenten Babcock 5 Reputation points

2025-08-23T22:02:16.6833333+00:00

Hi having the same issues Please assist. Please note that it's been over the 20 day period and this is a personal tenant (not business) so I need it reactivated without having to pay for business
David Svendsen 35 Reputation points

2025-10-09T21:00:19.8533333+00:00

The stated solution to this error is to create a new tenant. The problem is that in order to create a new tenant I have to login to Azure. But when I login to Azure I get that error. How do I create a new tenant if my access to Azure is completely blocked like this?
Piyush Mathur 20 Reputation points

2025-10-25T14:15:14.0933333+00:00

Hi @Bandela Siri Chandana
I tried creating a new account on the same email. I completed the whole procedure (including the payment method and e-mandate setup). Still, the account is showing the same error.
Is there a way to unblock the email now? I'm fine with losing the previous data (there wasn't any).
Ross Mulder 0 Reputation points

2026-01-06T16:37:31.87+00:00

I have the same problem and cannot proceed with an Azure training course that I am undertaking. Has anyone found a solution to this problem? I have spent countless hours trying to get this sorted out and been hung up on by Microsoft support several times. I run into the same error message with every email address I try. I don't know what to do next.
Piyush Mathur 20 Reputation points

2026-01-09T12:49:08.82+00:00

Hi @Ross Mulder @Ross Mulder
The problem that I was facing was that I had once, in the past, created an account and used the free trial, and I was unknowingly trying to do so again. I later tried "Paying as you go" after that, and it worked.

If that is the problem in your case, hope this helps.
Mark Farrugia 0 Reputation points

2026-02-04T12:36:40.61+00:00

Hi @Bandela Siri Chandana ,

I have the same problem. I have created a new tenant successfully but I can only log-in by specifying the new tenant domain when opening the Azure portal. Logging in through any other means results in this error.

I tried leaving the tenant and deleting the tenant but in both cases I end up being redirected to that tenant resulting in the same error screen in the browser.

Can you help?

Your answer

Bandela Siri Chandana 3,075 Reputation points Moderator

2025-05-09T10:04:08.6333333+00:00

Hi @Jeremie Luisaga
Thank you for posting your query on Microsoft Q&A.

The error code you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance in private message:

Tenant ID

Error Code

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Hope this helps. Do let us know if you have any further queries
Bandela Siri Chandana 3,075 Reputation points Moderator

2025-05-13T08:53:15.98+00:00

Hi @Jeremie Luisaga
Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.
Bandela Siri Chandana 3,075 Reputation points Moderator

2025-05-14T09:10:00.0233333+00:00

Hi @Jeremie Luisaga
Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.
Francisco Begliardo 0 Reputation points

2025-08-23T15:31:24.1333333+00:00

Error code: AADSTS5000225

Error message: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 6b354ad1-3932-462f-9866-2ebca2944f00 Correlation ID: 801b7fb1-a702-41ba-a611-65eadf6ed3b2 Timestamp: 2025-08-23 15:23:49Z

Tengo el mismo inconveniente, no se porque me pasa esto en realidad, siempre quise por así decir lo crearme una cuenta en Azure pero me era imposible por que no poseía tarjeta Credito para crear la cuenta, ahora tramite el github for studients para ver si podría utilizar azure para aprender y atender alguna necesidad de mi carrera
Trenten Babcock 5 Reputation points

2025-08-23T22:02:16.6833333+00:00

Hi having the same issues Please assist. Please note that it's been over the 20 day period and this is a personal tenant (not business) so I need it reactivated without having to pay for business
David Svendsen 35 Reputation points

2025-10-09T21:00:19.8533333+00:00

The stated solution to this error is to create a new tenant. The problem is that in order to create a new tenant I have to login to Azure. But when I login to Azure I get that error. How do I create a new tenant if my access to Azure is completely blocked like this?
Piyush Mathur 20 Reputation points

2025-10-25T14:15:14.0933333+00:00

Hi @Bandela Siri Chandana
I tried creating a new account on the same email. I completed the whole procedure (including the payment method and e-mandate setup). Still, the account is showing the same error.
Is there a way to unblock the email now? I'm fine with losing the previous data (there wasn't any).
Ross Mulder 0 Reputation points

2026-01-06T16:37:31.87+00:00

I have the same problem and cannot proceed with an Azure training course that I am undertaking. Has anyone found a solution to this problem? I have spent countless hours trying to get this sorted out and been hung up on by Microsoft support several times. I run into the same error message with every email address I try. I don't know what to do next.
Piyush Mathur 20 Reputation points

2026-01-09T12:49:08.82+00:00

Hi @Ross Mulder @Ross Mulder
The problem that I was facing was that I had once, in the past, created an account and used the free trial, and I was unknowingly trying to do so again. I later tried "Paying as you go" after that, and it worked.

If that is the problem in your case, hope this helps.
Mark Farrugia 0 Reputation points

2026-02-04T12:36:40.61+00:00

Hi @Bandela Siri Chandana ,

I have the same problem. I have created a new tenant successfully but I can only log-in by specifying the new tenant domain when opening the Azure portal. Logging in through any other means results in this error.

I tried leaving the tenant and deleting the tenant but in both cases I end up being redirected to that tenant resulting in the same error screen in the browser.

Can you help?