what is windows shell experience and why do i get a window telling me to ask for permission to use it

Anonymous
2018-06-12T02:56:41+00:00

When I log in, a window opens on my desktop with "Microsoft family features" in the heading, telling me to ask for permission to use "Windows Shell Experience". My account is the adult account in my family and there should not be any Microsoft family restrictions on my account. Why am I getting this window?

Windows for business | Windows Server | Performance | Windows desktop and shell experience

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  1. Anonymous
    2018-07-11T12:25:25+00:00

    Thanks so much for taking the time to tell us how this annoying problem can be solved! I will give this solution a try tomorrow!

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  2. Anonymous
    2018-07-11T11:39:45+00:00

    I had the same issue, started a few days ago. I contacted MS support via chat (well, that's why they are for, right?) and finally I got into a technician who solved it via remote assistance.

    The solution was to switch back to local account from MS account (Settings>Accounts>Sign in with a local account instead). Then logoff-logon again, and then connected back to MS account. (Same steps but "sign in with MS account" this time.)

    He said it was something with MS account not synced properly to local computer.

    Hope this helps.

    I had a tech remote in and try that for me, but it didnt work so I said it was ok to reset the PC (it was a fresh install anyway), which he did overnight.That didnt work either so the next day they tried a different kind of reset using the MS download tool, but still no dice. I don't have time for more troubleshootingtroublesho so I am just going to live with it and hope they fix it in an update.

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  3. Anonymous
    2018-07-11T08:37:09+00:00

    I had the same issue, started a few days ago. I contacted MS support via chat (well, that's why they are for, right?) and finally I got into a technician who solved it via remote assistance.

    The solution was to switch back to local account from MS account (Settings>Accounts>Sign in with a local account instead). Then logoff-logon again, and then connected back to MS account. (Same steps but "sign in with MS account" this time.)

    He said it was something with MS account not synced properly to local computer.

    Hope this helps.

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  4. Anonymous
    2018-07-11T07:31:10+00:00

    Having the same Problem on 3 PCs from my kids.

    Again, after this months update, the problem still exists

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  5. Anonymous
    2018-07-08T01:40:41+00:00

    Same issue here too on both my kids pc's.

    And am getting this message on a pc even when parent signs in and having removed the kids accounts from the pc. i.e. removing the kids accounts does not stop this message appearing when an adult logs in.

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