Windows 11 22H2 Pro login fails

Anonymous
2024-05-22T03:48:10+00:00

Windows 11 22H2 Pro

Login using azure office 365

Recently last couple weeks, walk away or login attempt next day

windows does not even allow cntrl alt del

can ping and utilize some remote tools to connect to the computer was able in remote tools can run sfc /scannow and is ok

But cannot login, have to reboot computer either locally or remotely and then can log in ok unless we wait for about 1/2 hour and then have to reboot again

used system restore and went back a week and no change

***moved from Windows / Windows 11 / Performance and system failures***

Windows for business | Windows Client for IT Pros | User experience | Licensing for Azure Virtual Desktop

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  1. Anonymous
    2024-05-23T21:28:17+00:00

    Hello,

    Here are some steps to troubleshoot this issue:

    1. Check if there are any pending Windows updates and install them if available.
    2. Reset your Azure AD credentials and try logging in again. Also, you can try creating a new user account and check if you can log in successfully.
    3. Check if there are any third-party applications or services that are causing the issue by performing a clean boot. And, run a full virus scan on your device to ensure that there are no malware or viruses causing the issue.
    4. A user reported that, he solve the auto-login issue by disabling the “For improved security, only allow Windows Hello sign-in” option in the Sign-in options under Accounts in Settings.

    If the problem persists, please check whether there are related errors in the event viewer and provide more details.

    I hope this helps.

    Best regards,

    Jacen Wang

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  2. Anonymous
    2024-05-24T02:30:39+00:00
    1. updates done
    2. not done. tried multiple users both azure and local. Once logoff lock up in about 10 minutes
    3. clean boot same issue
    4. we removed the azure user using another and deleting folder and registry entries and reboot and add user back, seems ok.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\Credential Providers{D6886603-9D2F-4EB2-B667-1971041FA96B}\S-1-5-21-3039625922-197065175-2602048732-1001\UserNames******@outlook.com

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\C984CF1A909780E46958C677AB0235ED\InstallProperties

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows NT\CurrentVersion

    HKEY_USERS.DEFAULT\Software\Microsoft\IdentityCRL\CredManLog******@outlook.com

    HKEY_USERS.DEFAULT\Software\Microsoft\IdentityCRL\UserExtendedProperties******@outlook.com

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  3. Anonymous
    2024-05-31T01:15:06+00:00

    above addition from us worked

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