Network Printing AWS/RDP clients

Anonymous
2024-10-08T15:24:57+00:00

We run a POS service through an RDP Client that runs on AWS, and we are experiencing slow network printing. When the document is supposed to print it will spool and display "Printing" but nothing is spit out (later shows failed). It will take anywhere from a couple of seconds when it works properly into the tens of minutes. We have firewall rules in place that take the incoming Ip addresses and only accepts those from AWS and the remote services we require. We have also checked SNMP, DNS, DHCP, Port #s, Drivers, etc. Any follow up questions would be great!

Windows for business | Windows Server | User experience | Print, fax, and scan

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  1. Anonymous
    2024-10-09T01:09:28+00:00

    Hello,

    Assessing the network connectivity should be the first step.

    Use network diagnostic tools like ping, traceroute to measure the latency, packet loss between the AWS instance and the remote POS location.

    Best regards,

    Karlie Weng

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