Hi KatieLu,
if you don't have a recovery key saved in your Microsoft account, you can try to retrieve it using the recovery key ID that is displayed on the BitLocker screen. Here are the steps to do so:
- Go to the Microsoft BitLocker Recovery Keys page (https://account.microsoft.com/devices/recoverykey).
- Sign in with the Microsoft account that you used to set up BitLocker on your LG gram laptop.
- Enter the recovery key ID that is displayed on the BitLocker screen.
- Follow the instructions to retrieve your recovery key. If you click "skip this drive" on the BitLocker screen, it will not delete your files, but it will prevent you from accessing them until you enter the recovery key.
For more information, please refer to Finding your BitLocker recovery key in Windows - Microsoft Support.
Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.
Hope it helps.
Best regards,
Lei