File Explorer Navigation buttons do not work on Azure Virtual Desktop unless Session is minimised and maximised. + right Click not working in Explorer

Anonymous
2024-01-31T12:31:52+00:00

Our client using Azure Virtual desktop with 3 servers. There is running the Windows 11 version of remote desktop session hosts.
Users started reporting that they are not able to click on the arrow back, forward or up in File Explorer suddenly.
Those buttons are not greyed out at that time, simple it does not show the click animation, action or tooltip on hover.
Also Right click does not work inside the Explorer window.

I have run sfc and dism file repair on all those servers but it did not fix it.

I do not see any useful event logs.

This happens random, probably all users at same time, but I was not able to reproduce it.
It does not appear to be limited to one Remote Session Host.

Users are using the Remote Desktop app with orange icon, downloaded from the microsoft website where they need to subscribe to RDP session with email.
This is installed per user.
I just checked some users did not have updated the app, but some did have up to date. I have now updated all to newest version.

When the Remote session is minimised then maximised buttons start working as they should.

Any Advice?

Windows for business | Windows Server | User experience | Configure Azure Virtual Desktop

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  1. Anonymous
    2024-04-23T20:42:40+00:00

    We are seeing this with a client on with the 23H3 Windows 11 image from the enterprise store. Any updates on this one?

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  2. Anonymous
    2024-04-23T13:11:39+00:00

    If you close OneDrive does the issue disappear?

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  3. Anonymous
    2024-04-02T14:39:26+00:00

    Download the latest Remote Desktop App via What's new in the Remote Desktop client for Windows - Azure Virtual Desktop | Microsoft Learn
    This will solve the problem!

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  4. Anonymous
    2024-04-02T14:32:13+00:00

    unfortunately no, update did not help, and it seems like hapening on windows built in RDP as well.
    I got ticket open with Microsoft, but they do now know what causing this. RE: Issue with File Explorer on ... - TrackingID#2402010050001148
    And I cannot even reproduce it, but it is still the issue.

    Hi, we have the same issue here, random users, random times
    have you figured it out? is there a fix? thank you!

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  5. Anonymous
    2024-02-19T07:52:19+00:00

    hi Michal Barinka1,

    Generally looking for the root cause requires log scraping when the problem is reproduced, I hope you can fix it as soon as possible, good luck.

    Best Regards,

    Haijian Shan

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